Alan (Stan ) Cruz

**** * **** **

Phoenix Az, ***19

602-***-****

CAREER OBJECTIVE

To excel to the top of my field using experiences gained through previous employments. While looking for more opportunities to expand my skills that will help me be successful in future roles within the work place.

: Customer service experience

: Leadership experience

: Strong communication skills

: Self motivated

: Bilingual

EMPLOYMENT HISTOR

January 4 2021 - July 2021

27th Avenue B&G - The Purple Turtle

:Greet guest, make drinks and food

:Stock, prep and batch

:Open and close - key holder

October 14 2019 - December 9 2020

Humana

:OTC clerk / wearhouse

:Pick, pack, ship and restock

:Pack orders properly and on time

September 2017- April 2019

El Palomar Hotel

Bar back / Bartender -food runner/

Housemen

: Restocked all beverages

: run food out to guests at pool area

: Set up functions for up coming events

August 2016- June 2017

Premier Inns

Front Desk Manager

: Develop leadership skills

: Coach representatives

: Cover Teams while supervisors were out of the office Transition to Housekeeping Manager

October 2016

: Develop and coach transition reps.

: Work with coaches to build team morale, contests and ideas.

: Complete drives on my assigned reps, provide coaching, & positive reinforcement for the completed drives.

Barber in Kailua Hi, 2012 to 2015

: Handle clients with a great customer service

: Cut and Style Hair

GCA Shift Supervisor 2008-2009

:Facilitating trainings and covering how to clean the airport properly

: Working with supervisors to track and ensure all reps received training.

: Working with partnered facilitator to help one another complete our trainings. Customer Service Radioshack– August, 2004-2008

: Provided customer service and sales to customers

: Store key holder, minor responsibilities as shift leader.

:Resolving technical problems for clients for both the English and Spanish speaking customers. EDUCATION

West Phoenix High 8/99 – 5/03

Phoenix, AZ, General Studies, High School Diploma

Hawaii Instituted of Hair and Design

07/10 - 04/11

Honolulu Hi, 96795. Costmetolgy/Barber Diploma

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