Customer Service Direct Support

DEBRA LEONARD

Jacksonville, FL *****

adyg61@r.postjobfree.com 904-***-****

SUMMARY: An experienced professional with a diverse background in sales, marketing, customer service, medical office management and entrepreneurship. My desire is to utilize my skills, to serve others with compassion and dedication. My strengths include strong customer service skills, Marketing/ Promotions, sales planning and enthusiasm for working with and helping others, defining challenges and finding solutions.

WORK EXPERIENCE:

Independent Contractor March 2018 – Present

• SiteStaff - A boutique chat service - working from home

• SilverLink Consulting - Senior Living Advisor- remote

• SeniorAdvisor.com - Senior Living Advisor

Senior Living Advisor, A Place For Mom March, 2017 – January, 2018 Provided online and direct support to seniors seeking independent living, assisted living, Alzheimer’s and long- term care for the largest Internet-based referral company. Organized and established lead base to drive business. Refer families to the senior care provider partners that match their identified needs including level of care, geographic preference and budget. Sent out appropriate resources to assist the family in making decisions. Built relationships and follow up with both families and senior care service providers to help facilitate a successful care outcome for each family. Managing time is crucial, working remotely and receiving Internet and phone leads on a daily basis. Follow protocol using proprietary software to manage flow of leads from Day1 through a win or lost opportunity. Contribute weekly at sales team meetings. Consistently meets deadlines and accountable for projections. Accepted training and coaching from sales manager to continually strive to improve performance.

Care Advisor, Homecare.com

May, 2016 – February, 2017

This is a start- up internet-based home care company. We work with families online and offer direct support to seniors seeking independent living, assisted living, Alzheimer’s and long- term care for the largest Internet-based referral company. Organized and established lead base to drive business. Refer families to the senior care provider that match their identified needs including level of care, geographic preference and budget. Sent out appropriate resources to assist the family in making decisions. Built relationships and follow up with both families and senior care service providers to help facilitate a successful care outcome for each family.

Senior Living Advisor, OurParents (Division of Realpage) March, 2013 – April, 2016 Provided online and direct support to seniors seeking residential living, assisted living, Alzheimer’s and long- term care for an Internet-based referral company. Organized and established lead base to drive business. Refer families to the senior care providers that match their identified needs including level of care, geographic preference and budget. Build relationships and follow up with both families and senior care service providers to help facilitate a successful care outcome for each family. Family Caregiver 2006 – 2013 Worked part time, flexible jobs to accommodate doctors’ appointments and other medical issues.

Independent Beauty Consultant, Mary Kay 2002 – 2013 Marketed skin care and beauty products to individuals through demos, facials and group events. Maintained full product inventory. Brand Ambassador, Kube Marketing, Jacksonville, FL 2007 – 2013 Part-time, on site product brand ambassador for wine and spirits industry.

Signature Senior Care, Jacksonville, FL 2011 - 2012 Marketed Home Care services to physician offices, SNF’s, Rehab Centers, Hospitals.

Medical Office Positions within the medical community. 1990 - 2011 This included office management, A/R, A/P, Insurance billing and coding, scheduling, updated contracting, tracked CEU’s, ensured all rules and regulations were followed. Medical Practice Manager, Kenneth S. Meyer, MD, Jacksonville, FL 1995 – 2006 Successfully managed single physician practice ensuring that the day-to-day operations were handled properly and professionally. Ensured patient medical records were handled and maintained in an accurate, concise manner while following all HIPPA and privacy laws. Successfully handled billing and coding, financial reporting and accounts payable to ensure continued growth and income for the practice. Organizer of Coffee Connect, a networking group that met once a week to share ideas and grow our businesses.

EDUCATION

High School Graduate; some college level courses

Toastmasters Speech Crafters Course – Completed 2010 PROFESSIONAL SKILLS:

* Consultative sales professional with excellent relationship-building,

* Verbal and written communication skills.

* Computer competent with Microsoft Office, Sales force, Soho, Google and other proprietary CRM systems. Strong attention to accuracy, forecasting and pipeline management.

* Excellent problem-solving abilities and telesales experience. 10+ years Remote. PAGE 2

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