Customer Service Store Operations

Brandye B.Smith

Detroit, MI 313-***-**** *******@*****.***

Resourceful professional with 15+ years of experience in retail and customer-facing roles. Collaborative leader with demonstrated ability to successfully oversee day-to-day store operations. Strong communication skills to effectively build relationships with customers, employees, and peers. Professional Experience

Walmart Roseville, MI

Front End Cashier December 2022 - Present

● Smile, greet, and thank customers with a positive attitude.

● Checking out customers quickly and accurately.

● Keep your area clean and presentable.

● Answer customer questions and help them with their needs.

● Be available to assist associates across the store as needed. Great Clips Detroit, MI

Assistant Manager \ Master Barber March 2022 - December 2022

● Assist Manager with store operations.

● Responsible for closing the store.

● Printing schedules, and filling in where needed. Covid Gap March 2020 - March 2022

● Exploring next stages in career following organizational-wide restructuring as a result of COVID-19

Floyds 99 Barbershop Baltimore, MD

Barber July 2015 - December 2017; October 2019 - March 2020

● Developed strong rapport with customers, addressing concerns with hair and skin needs, to drive100% revenue increase in sales of hair care services along with shop products and services

● Handled customer problems or concerns effectively for 10-chair shop, ensuring appropriate resolution steps were taken to maintain customer satisfaction

● Demonstrated exceptional business acumen in all aspects of salon and retail store financial reporting and key business drivers, consistently exceeding sales and promotional goals

● Managed administrative aspects of daily operations including hiring, merchandising, pricing, and processing transactions, ensuring delivery of exceptional hair services, styles, and care

● Maintained adequate stock of inventory, completing annual store audit, ordering needed supplies, and stocking merchandise displays to drive add-on sales

● Exceeded monthly sales goals, building strong customer relationships and delivering outstanding customer service to consistently achieve sales of $1000 per month Horseshoe Casino Baltimore, MD

Casino Dealer April 2018 - October 2019

● Maintained secure table and accurate payouts, collaborating with Games Supervisor to monitor and address any irregularities in play or transactions

● Applied skill and expertise in dealing individual table games, providing prompt, accurate, and courteous service to XX players per shift in accordance with casino policies and procedures

● Adhered to gaming regulations, taking losing wagers and paying winning bets according to established rules and procedures

Core Competencies

Leadership, Inventory Management, Sales, Communication, Time Management, Customer Service, Hair Styling, Collaboration, Store Operations, Merchandising Education/Certifications

Bachelor of Art in Fashion Merchandising, Morgan State University Graduate, Cosmetology Program, Virginia Farrell Beauty School Master Cosmetology License, State of Maryland

Barbering License, State of Maryland

Certified Mixologist, Community College of Baltimore County Gaming License, State of Maryland

Real Estate License, State of Maryland

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