Human Resources Program Manager

RENDALL HOLLINGS-SERRAILE

**************@*****.***

405-***-**** (M)

Education: Masters of Human Relations

University of Oklahoma

Norman, OK 73019

Bachelors of Science, Economics

Alabama A&M University

Normal, AL 35762

Professional

Certifications: Professional in Human Resources, PHR 2002-2019

Job Related Work Experience:

October 2019 – August 2023

Program Manager

Through two frontline managers, responsible for providing service unit wide administrative and financial oversight. This includes, but is not limited to managing the finance, budget, purchasing, acquisition, and administrative staff. Responsible for the business operations, as well as strategic decisions regarding the sustainability of the organization.

• Develops human resources operations financial strategies by estimating, forecasting, and anticipating requirements, trends, and variances; aligning monetary resources; developing action plans; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances.

• Accomplishes special project results by identifying and clarifying issues and priorities; communicating and coordinating requirements; expediting fulfillment; evaluating milestone accomplishments; evaluating optional courses of action; changing assumptions and direction.

• Oversees three budget funding sources to meet operational needs and maximize resources.

• Formulates strategies and plans to make organization more successful and works with HR, Financial, and Acquisition teams to manage all financial endeavors. Ensures budget processes are being managed well and reviews operational procedures.

• Collaborates with leadership team to develop and implement plans for operational infrastructure of systems, processes, and talent/resources to accommodate the needs and potential growth of the organization.

• Oversees purchasing, acquisition agreements, and reimbursement processes. June 2018 – October 2019

Supervisory, Program Manager

Federal Aviation Administration, OKC

• Led a team of seven employees who execute and perform duties associated with the operation of a geographically detached flight program. Specifically, o Managed and executes human resources activities for over 300+ employees (e.g. staffing, recruitment, labor relations, & employee relations). o Managed appropriation which includes the preparation, approval, implementation and evaluation of allocations.

o Managed acquisition activities for labor and services contracts.

• Served as confidant for confidential and sensitive information flowing in and out of the organization.

• Advised senior management on long- and short-term staffing to identify resources for corporate programs.

• Operated under the Equal Employment Opportunity (EEO) laws and aligns with federal policies, guidance, and procedures when making employment decisions.

• Coached managers to properly apply HR policies and procedures to their internal issues/concerns to minimize risk to the agency.

• Worked with internal/external stakeholders to ensure the flight program has sufficient funding, contract services and logistics support to ensure continuity of operations.

• Protected the interests of employees and the organization in accordance with agency’s human resources policies, the acquisition management system, and budget appropriations and laws and regulations.

• Managed organizational planning which includes the process of evaluating organizational structure, job design, and staffing levels for corporate well-being.

• Managed unionized employees to ensure compliance with the various governing labor agreements.

• Worked with labor relations and senior management for input into various aspects of personnel policy, work rules, and practices that might fall under impact/implementation or negotiation points for updated collective bargaining agreements.

• Evaluated financial reporting systems, accounting and billings procedures for changes to processes, operating systems, and financial controls.

January 2000- June 2018

Management & Program Analyst

Federal Aviation Administration, OKC

Served as an internal consultant to leaders in achieving business goals. Provided advice and assistance on organizational changes. Identifies and resolves challenging problems or issues that crosses organizational boundaries and influence the accomplishment of strategic goals.

• Maintained knowledge of legal requirements that affect human resources functions and ensures policies, procedures, and reporting are in compliance and well-documented.

• Resolved practical problems for employees and management officials that deal with a variety of concrete variables in situations where only limited standardizations or templates exists.

• Applied comprehensive knowledge of the organizational structure to develop business solutions for human resources, budget, and acquisitions issues. Without prompting, conducts root causes analysis of various issues identified as a result of executing daily work plans.

• Reconciled actual onboard employment by comparing and correcting data.

• Created and implemented tools that reduced the internal approving process for personnel actions.

• Worked with managers to identify specific recruitment methods to attract well-qualified candidates for Ops and the franchise.

• Maintained records of resumes, applicant flow, and employee selection via computerized applicant tracking system for case files and trend analysis.

• Provided data and reports to support respective manager needs and requests.

• Worked closely with the franchise budget manager to ensure attrition rates were detailed and properly accounted for so customers billing would be accurate.

• Provided advice on various topics to include organizational planning, salary administrations, staffing requirements, and other human resources services.

• Provided strategic and impactful solutions to the organization through the effective use of HR policies, practices, and procedures which prompted an exchange of ideas and knowledge.

• Assessed and resolved issues, with a focus on achieving results by constructing well-thought-out plans and implemented many approaches that helped to shape new policy and procedures.

• Developed, edited, revised and recommended new and revised job classifications.

• Counseled employees on employment opportunities and career advancement available within the organization.

• Facilitated new hire orientation as needed. Provide career advice and benefits assistance as needed.

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