Office Work Help Desk

CONNIE SHICK

Westby, WI 608-***-**** *****.******@*****.***

Currently retired, with 51 years of office work experience. Seeking part-time position in an office setting.

EXPERIENCE

APRIL 2001 –

JULY 2022

IDENTITY ACCESS SPECIALIST, MAYO CLINIC HEALTH SYSTEMS Provided excellent computer software support to medical staff, students, contractors and managers with accuracy and efficiency. Coordinated trouble-shooting support via Level 2 Help Desk requests.

APRIL 1991 –

2001

ADMIN ASSISTANT, FRANCISCAN SKEMP HEALTHCARE

Created database for 200+ Home Care staff to record staff competencies for State surveys. Created 24/7 schedules for maintenance staff; used database to record their daily work assignments.

EDUCATION

1974-1976 SAN JOSE CITY COLLEGE

General courses, no degree

1998-2001 WESTERN TECHNICAL COLLEGE

Computer courses, no degree

SKILLS ACTIVITIES

• Strong knowledge of Microsoft Office products, Word, Excel, Teams, and general knowledge of Microsoft

Database

• Excellent communication skills, both verbal and written

• Attention to detail in providing software application access to users.

• Ability to collaborate effectively with healthcare providers and other team members

Active member at my local church, and my husband is the Pastor. There are many opportunities to coordinate volunteer work.

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