Call Center Customer Service

Kimberly S. Dixon

**** **** ***** ***** * Apt *b, Indianapolis, IN 46254

317-***-****, adyg3e@r.postjobfree.com

JOB OBJECTIVE:

I have over 9 years of managerial, collections, sales, and customer service experience. Because I am meticulously organized and detail oriented, I ensure efficiency in everything that I do. I take great pride in working diligently, while keeping a pleasant demeanor. I am seeking a position that is ready to push me outside of my grasp. I enjoy a challenge and am certain that my Stakeholders will be delighted with the outcome.

EXPERIENCE:

Customer Service Success Specialist /Processor Porch Indianapolis, IN 11/22 – Present

Aid homeowners with filing claims from failed home inspections via email and inbound calls

Checked invoices from contractors for discrepancies

Propose claims to management for final determination

Prepare approved claims for reimbursement

Executive Customer Relations Case Manager Lowes Call Center Indianapolis, IN 10/21 – 11/22

Solve issues that arise while working aside the CEO of Lowes

Managing the money needed for compensating customers

Plan and develop project ideas with marketing

Analyzing and managing project risks

Cost estimating and developing a budget

Monitor project progress and set deadlines

Project Coordinator Lowes Call Center Indianapolis, IN 12/20 – 10/21

Aid customers with concerns with installations

Controlling time management for installations

Evaluate project performance

Service Coordinator Lowes Call Center Indianapolis, IN 11/19 – 12/20

Ensuring customer satisfaction of installation issues

Collaborate with stores to coordinate deliveries and install reorders

Assist Pros with product and install issues

Customer Care Lowes Call Center Indianapolis, IN 4/18 – 12/19

Answer calls to assist customers with orders

Resolve customer issues

Mentor new employees

Cashier Walgreens Indianapolis, IN 12/16 – 6/17

Cashing out customer purchases

Light stocking

Tele-Sales Tru-Green Fishers, IN 1/13 – 5/13

Outbound call selling lawn care services

CSR State of IN BMV Call Center Indianapolis, IN 3/11 – 7/12

Inbound calls about titles, registration, Identification cards and driver licenses

CSR State of IN BMV Branch Indianapolis, IN 4/08 – 12/09

Processing titles, registrations, driver licenses, and Identification cards

Store Manager WPI US Cellular Merrillville, IN 11/2005 – 9/2007

Hiring, training, sales, marketing, inventory, and scheduling

Managing 2 locations, overseeing 9 employees

Education:

Graduate of Theodore Roosevelt High School Gary, IN

Graduate of Gary Area Career Center Gary, IN

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