Customer Service High School
Resume:
Tori Whitmore
Fitzgerald, GA
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Advisor
Concentrix - Charlotte, NC
March 2020 to Present
Work from home with different client
Patient Care Technician
Walgreens - Miami, FL
December 2018 to March 2020
• Inbound calls
• Take orders for refills to prescription to be delivered
• Input insurance info
• Input debit/ credit cards on fill for billing
• Work from home
Sale agent
CENTERFIELD MEDIA INC - Plantation, FL
July 2016 to December 2018
• Answer questions regarding the store and its merchandise.
• Prepare sales slips or sales contracts.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Place special orders or call other stores to find desired items. Retention specialist
AT&T - Tamarac, FL
April 2014 to January 2016
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Determine charges for services requested, collect deposits or payments, or arrange for billing. Customer service
TELEPREFORMANCE - Fort Lauderdale, FL
November 2011 to March 2014
• Refer unresolved customer grievances to designated departments for further investigation.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
• Solicit sales of new or additional services or products. Education
High School Diploma
ADISON HIGH SCHOOL - Hollywood, FL
July 2008
Skills
• Communication
• Typing
• Customer service CREDENTIALS AND LICENSES
• Commerical driver license
• Home health aid
• Cna
• Tractor-Trailer
• Sales
• Scripting
• Customer service
Certifications and Licenses
CDL
CDL A
Tanker Endorsement
Assessments
Work motivation — Proficient
December 2020
Level of motivation and discipline applied toward work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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