Tori Whitmore

Fitzgerald, GA

adyg2w@r.postjobfree.com

+1-786-***-****

Authorized to work in the US for any employer

Work Experience

Advisor

Concentrix - Charlotte, NC

March 2020 to Present

Work from home with different client

Patient Care Technician

Walgreens - Miami, FL

December 2018 to March 2020

• Inbound calls

• Take orders for refills to prescription to be delivered

• Input insurance info

• Input debit/ credit cards on fill for billing

• Work from home

Sale agent

CENTERFIELD MEDIA INC - Plantation, FL

July 2016 to December 2018

• Answer questions regarding the store and its merchandise.

• Prepare sales slips or sales contracts.

• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

• Place special orders or call other stores to find desired items. Retention specialist

AT&T - Tamarac, FL

April 2014 to January 2016

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Determine charges for services requested, collect deposits or payments, or arrange for billing. Customer service

TELEPREFORMANCE - Fort Lauderdale, FL

November 2011 to March 2014

• Refer unresolved customer grievances to designated departments for further investigation.

• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

• Solicit sales of new or additional services or products. Education

High School Diploma

ADISON HIGH SCHOOL - Hollywood, FL

July 2008

Skills

• Communication

• Typing

• Customer service CREDENTIALS AND LICENSES

• Commerical driver license

• Home health aid

• Cna

• Tractor-Trailer

• Sales

• Scripting

• Customer service

Certifications and Licenses

CDL

CDL A

Tanker Endorsement

Assessments

Work motivation — Proficient

December 2020

Level of motivation and discipline applied toward work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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