Customer Service Data Entry

ELIZABETH STAMPLEY

**** ***** ************* *******, ******** 60617 312-***-**** ***********@*****.***

SUMMARY Highly effective and organized Office Assistant and Customer Service professional with experience supporting business managers and executives. Well trained and experienced in resolving customer complaints and promoting conflict resolution. Able to contribute to team effort by accomplishing related results as needed. 10+ years of experience working in customer service and clerical roles in high-volume settings Strong leadership, communication, and interpersonal skills, with a history of providing excellent customer service.

QUALIFICATION

● Microsoft office experience: Word, Excel, Power Point and Outlook

● Customer focused, and organized

● Strong work ethic and effective time management

● Able to learn and apply new techniques quickly

● Self-motivated and reliable.

● Exemplary office management skills such as data entry, Internet research, copying, scanning, filing, faxing, and familiar with Dictaphone,

SKILLS Customer Service

● Greeted and transferred calls and managed administrative flow

● Resolved conflicts and challenging situations

● Identified and assessed customers’ needs to achieve satisfaction

● Built sustainable relationships of trust through open and interactive communication

● Liaised with customers and clients to promote outstanding service

● Coordinated appointments and monitored customer’s safety

Office Support

● Supported other staff and supervisor with office responsibilities

● Managed office petty cash and examined office correspondence

● Typed letters, processed and reviewed routine paperwork and entered data into the database

● Maintained high level of confidentiality in a professional manner

● Ordered, received, stored and distributed office supplies

● Determined work priorities and schedules

WORK HISTORY Abequa Health Care, Desplaines, IL 2020 - Present Home Hearth Caregivers, Chicago, IL 2012 - 2019 All Help Health, Chicago, IL 2018 - 2018 Home Health Caregiver, La Grange, IL 2012 – 2019 Live Home Inc. Oakbrook, IL 2006 – 2011 Hyde Park Herald, Chicago, IL 1993 – 1994 Multi-Temps, Stone Park, IL 1998- 2004Bureau of Traffic, Chicago, IL 1987 - 1991 Disabled Worker Self-improvement and volunteer work during unemployment

EDUCATION Illinois Institute of Technology, Chicago, IL (72 Credits)

Contact this candidate