Paulisha Cunningham

Training Advocate/Telemarketing Support Specialist/Customer Service Representative Columbus, OH 43227

adyg1r@r.postjobfree.com

614-***-****

Work Experience

Training Advocate/Telemarketing Support Specialist/Customer Service Representative

Sears Holdings - Columbus, OH

2011 to 2014

Promoted from Advisor to Training Advocate based upon excellent performance and leadership abilities

• Oversee daily operations for a team of over 30 individuals, ensuring call coverage, scheduling, and company strategies were successfully implemented on a weekly basis

• Tracked metrics daily to monitor target geographic calling areas, staffing, and following calling restrictions

• Coached employees to improve performance by developing individualized plans

• Responsible for completing a daily Audit to make sure all associates are getting paid for daily incentive bonuses

• Assisting with payroll and daily Stats

• Creating contest templates and flyers

• Various Admin duties

Picking and Packing Processor

Gap Inc - Columbus, OH

2010 to 2011

Completing orders in a timely manner

• Making sure all equipment is accounted for

Customer Relations, Customer Service Representative Teleperformance - Columbus, OH

2008 to 2010

Assisting customers with Hotel/Car Reservations

• Implementing all policy's and rules

• Assisting customers with credit card issues

• Data Entry

Education

Ohio State Cosmetology School

2004 to 2005

Briggs High School

1999 to 2003

Additional Information

Areas of Expertise

• Customer Service • Training • Team Leader

• Data Entry • Scheduling • Project Coordinator

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