Customer Service Representative
Resume:
Paulisha Cunningham
Training Advocate/Telemarketing Support Specialist/Customer Service Representative Columbus, OH 43227
*********@*****.***
Work Experience
Training Advocate/Telemarketing Support Specialist/Customer Service Representative
Sears Holdings - Columbus, OH
2011 to 2014
Promoted from Advisor to Training Advocate based upon excellent performance and leadership abilities
• Oversee daily operations for a team of over 30 individuals, ensuring call coverage, scheduling, and company strategies were successfully implemented on a weekly basis
• Tracked metrics daily to monitor target geographic calling areas, staffing, and following calling restrictions
• Coached employees to improve performance by developing individualized plans
• Responsible for completing a daily Audit to make sure all associates are getting paid for daily incentive bonuses
• Assisting with payroll and daily Stats
• Creating contest templates and flyers
• Various Admin duties
Picking and Packing Processor
Gap Inc - Columbus, OH
2010 to 2011
Completing orders in a timely manner
• Making sure all equipment is accounted for
Customer Relations, Customer Service Representative Teleperformance - Columbus, OH
2008 to 2010
Assisting customers with Hotel/Car Reservations
• Implementing all policy's and rules
• Assisting customers with credit card issues
• Data Entry
Education
Ohio State Cosmetology School
2004 to 2005
Briggs High School
1999 to 2003
Additional Information
Areas of Expertise
• Customer Service • Training • Team Leader
• Data Entry • Scheduling • Project Coordinator
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