Customer Service Data Entry
Resume:
Gloria Rodriguez
Bronx, New York *****
adyg0q@r.postjobfree.com
Summary of Skills: A bilingual, focused, positive, smart working customer-friendly energetic individual, with experience in Clerical, Customer Service, Child Care, and Food Service fields. Ability to work in a face paced environment. A respectful, easy-going, individual with good communication, organizational, leadership, and time management skills. Proficient in Microsoft Office, Data Processing, Data Entry, and efficiency with verifying data accuracy. Work well both independently and as a contributing member of a team.
Employment Experience:
D & E Income Tax Services Port Saint Lucie, FL
Data Entry Clerk 8/2021 - 2/2023
•Answered phones, scheduling appointments, and greeting customers
•Input information into computer systems
•Sorted mail, filed, faxed, and scheduled documents
•Maintained checks books, placed orders and paid bills
Taconic Food Services Bedford Hills, NY
Food Service Assistant 9/2017 - 7/2021
•Maintained effective supply levels by monitoring and reordering foods and supplies
•Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items
•Prepped and prepared meats and vegetables
•Operated various kitchen equipment such as quick ovens, kettles, steamers etc.
•Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures
•Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
NYS Department of Motor Vehicles New York, NY
Bilingual Customer Service Representative 9/2010 - 8/2016
•Worked at call center answering phones and assisting DMV customers
•Maintained customer satisfaction with forward thinking strategies with a focus on addressing customer’s needs and resolving customers concerns
•Investigated and resolved customer inquiries and complaints quickly
•Utilized spanish proficiency to build relationships with spanish speaking customers
Education/Certifications:
•Occupational Safety and Health Administration 30 hours - Expected 5/2023
•Site and Safety: NYC Dept. of Building Approved (8 hour Fall Prevention and 2 Hour Drug & Alcohol Awareness) - Expected 5/2023
•NYS Department of Labor - Associate’s Degree in Early Childhood Development - Obtained 5/2004
•Wood School for Secretaries - Associates Degree in Secretarial Science - Obtained 6/1986
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