Customer Service Representative

Summary of Qualifications

Skilled CMA/PRN ** years of experience in a busy medical setting. An experienced Personal that takes pride and shows initiative in her daily work around risk management, building lifelong relationships while reaching the essential goals of finding solutions.

Communication

Safety Policy

Teamwork and Collaboration

Patient Care

Leadership

Quality improvement Procedures

Team Building

Professionalism

Company Growth Adaptation

Experience

US Bank customer Service Representative October 2022 - Present

Building Rapport with customers

Processing Card Payments

Assisting cardmembers with account maintenance

Educating cardmembers on products and benefits

Updating Customer Profiles

Filing fraud case and dispute

Assist and conducting credit line increase and balance transfers.

Quest Diagnostic: Queen, NY (Medical Examiner) February 2019 – Present

Perform and record all vitals/Measurements!

EKG electrocardiogram

Collect blood for blood culture testing.

Collect urine specimen for drug testing.

Obtain additional paperwork and information for all life insurance companies!

Core Qualification

Understanding safety standards of specimen collection and storage

Ability to work independently or with a group of people toward a common goal.

Broad Ridge, Edgewood NY (Client Service Rep) September 2015- 2017

Research and respond in manner to moderately complex or mid to lard sized clients with regards to their needs and interest

Coordinate new client conversions and existing client testing.

Understand and assist the client with the shareholder meeting process and product queries.

Coordinate activities with other internal departments production and systems, to meet client needs.

Education: CMA/PRN - Allen School Inc., Queens N.Y. June 2007

Certified in BAT department of transportation DOT of EBT Drager Alcotest 6810

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