Customer Service Full Time

Lakendra N. Powell

*** ********* *** ********, ** 23860 Home: 804-***-**** E-mail: ************@*****.***

Objective

To obtain a full-time position that will allow me to utilize my managerial, communication and organizational skills.

Experience

Maximus, Chester, VA Sept 2021 – current

Customer Service

Responsible for human service programs, including welfare-to-work, child support enforcement, childcare, child welfare, specialized consulting, K-12 special education software and higher education consulting.

ABM, Petersburg, VA Sept 2012 – June 2023

Custodian Supervisor/Manager

Responsible for assignments, scheduling, and training, of members of the custodial staff. Plans and oversees all custodial work, maintaining a high standard of safety, cleanliness, and efficiency. Maintains an inventory and recommends selection of suitable custodial supplies. Inspects the performance of the custodial staff on a regular basis. Locks and unlocks doors. Sweeps and wet and dry mop floors. Waxes floors and operates buffing machines. Vacuums and cares for carpeting. Washes windows and polishes furniture. Cleans restrooms Moves furniture, folds, and unfolds chairs as required. Submits work orders to Plant Services by telephone or computer.

Panache Hair Studio Richmond, VA March 2010 –Jan 2012

Beautician

Responsible for Discusses hair, skin, and nail care methods with customers. Washes and conditions hair prior to cutting or styling. Cuts and styles hair. Colors hair. Applying chemical solutions in the form of permanents and relaxers to hair as part of the styling process. Provides effective solutions for common issues concerning hair, scalp, nails, and skin. Discusses various style options with clients. Sets appointments with clients and customers. Takes payments from clients and customers. Keeps work areas completely clean and sanitized. Restocks shelves and supplies. Keeps records of hair color and nail color used by each customer at past visits.

Virginia Linen, Petersburg, VA Feb 2008- Jan 2009 Production Worker

Provide a variety of tasks on varying shifts, including collecting and sorting soiled linen, loading, and unloading machines, and folding clean linen. They also operate computer-operated washers and dryers. Responsibilities include counting and recording the linen, making proper deliveries to units and cleaning, and sanitizing the work area including machines, worktables, and sorting area.

Walmart, Petersburg, VA Sept 2005– Oct 2007

Cashier

Responsible for providing customer service, conducting financial transactions using a cash register and courteously assisting customers while creating a welcoming environment. Conduct financial transactions using cash registers by taking cash in exchange for items sold. Scan merchandise to determine prices and provide customers with information on what needs to be paid. Process credit and debit cards and ensure that receipts are signed, and cards are returned. Deactivate tagged merchandise and bag purchases in item-appropriate bags. Process discount coupons and redeem offer points in exchange of purchases.

Special Skills

Knowledge in Microsoft Word, Microsoft PowerPoint, Microsoft Access, Microsoft Excel, Internet, ability to communicate clearly and effectively, ability to handle multiple tasks, typing speed 65 WPM. I have strong communication and customer service skills. I can work in a fast-paced environment. Team player and goal oriented.

Education

Petersburg High School Petersburg, Virginia

Contact this candidate