Customer Service Data Entry

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CONTACT INFO:

Melisa Bumann email: ***********@*****.***

*** *. ****** **. #*** phone: 623-***-****

Mesa, AZ. 85201

OBJECTIVE:

My objective is to obtain an administrative position within an upwardly-mobile company; where accountability is a key factor.

WORK EXPERIENCE:

Dates Employed Job Title Company

02/2017 – Currently Ride Share Driver Lyft. Inc

185 Berry St

San Francisco, CA.

415-***-****

09/2007 – 05/2008 Customer Service – Operations Openlane. Inc. Quality Control, 1620 S Stapley Dr.

Took inbound calls regarding issues during wholesale buying Mesa, AZ. 85204 process. Recorded & analyzed account data. Acted as liaison 480-***-**** between customers, & co-signers. Coordinated title processing, assisted with various state DMV documentation regulations. Performed account setup, & updates. Trouble shooting. 04/2006 – 09/2007 Dealer Services Representative Openlane Inc. Assisted used car dealerships in finding & obtaining wholesale online inventory. Account maintenance. Took inbound & made outbound calls to approx. 408 dealerships within my 12 state territory. Trouble shooting misc. technical issues

-e.g. network configuration, website access.

2 P a g e

Melisssa Bumann WORK EXPERIENCE CONT.

01/2001 – 02/2005 Customer Service Shift Supervisor/ Home Delivery Tribune News Data Entry. Processed subscription orders. Answered 1900 W. Broadway inbound calls regarding: billing, service issues. General Tempe, AZ 85282 accounting duties, filing. Coordinated customer care 480-***-**** between newspaper delivery in Phoenix Metro area,

& 3rd party call center in Miami, FL. Data analysis. Responsible for preparing press run, & training new employees. Database maintenance.

11/2000 – 06/2001 Local Digital Billings Specialist AT&T Broadband Took inbound calls from both local digital, & long 208 S. Akard St. distance customers about billing issues/errors. Data Dallas, TX 75202 entry, conflict resolution, trouble shooting. Initiating 210-***-**** residential local digital, & long distance accounts.

EDUCATION:

• Mea Community College Grad 2010 AAS. Criminal Justice Administration G.P.A. = 3.7

• Rio Salado College Grad. 2001 Certification Billing Error Specialist G.P.A.= 3.75

• Northwood University Grad. 2007 Certification Wholesale Auto Remarketing G.P.A. 4.0 AWARD:

First recipient of AT&T’ “Common Bond Award for Excellence in Outstanding Customer Service” in company history, to be recognized while still in training. 02/2001

**REFERENCES AVAILABLE UPON REQUEST**

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