Administrative Assistant Customer Service
Resume:
Claudia Barillas
Mount Airy, Maryland *****
*****************@*****.***
Skills:
Fluent in Spanish and English fifteen years administrative and customer service experience
Proficient in Microsoft Word, Outlook, Power Point, Excel, Windows, and Adobe Photoshop
Detail-oriented, punctual, and dependable.
Work Experience:
Doctors Office Temp Jan 2021 - July 2022
Receptionist
Answer multiple phone lines, follow up with patients
Set up Appointments, insurance information.
Checked emails, Faxes and all mail
Administrative responsibilities
Central Tax Jan 2016 – Aug 2020
Receptionist
Data Entry
Send and receive faxes from IRS
Manage large amounts of incoming phone calls
Identify and assess clients needs to achieve satisfaction.
Build sustainable relationships and trust with accounts through open and interactive communication
Print checks and follow up with clients for refunds.
Greet our clients and maintain our office clean.
NIA Temp Agency May 2009 - Mar 2013
Various Positions (Substance Abuse and Mental Health Services Administration, University of Health and Human Services, Office of Minority Health and The World Bank)
Performing a variety of administrative duties
Prepare binders for meetings
Manage daily calendars, schedule appointments and arrange meetings for entire office management staff personnel
Answer multiple phone lines, check in all visitors, scan documents and help all departments as needed.
Copy and process all office request transmittals and submit completed forms to general support staff for distribution
Hand deliver documents and travel justification forms for approval and signature as required for advance travel.
Prepare all paper work for visas, make all travel arrangements.
Greet all client and employees from other states.
4-OutDoor 2008 - 2009
Customer Sales Representative
Managed front office activities including answering multiple phone lines for the entire office
Maintained and processed all company sales and inventory reports
Worked as an intermediary in resolving employee complaints and disputes
Maintained interoffice cash account for the purchase of all office products
North Star Foundations 2003 – 2007
Administrative Assistant
Supervised and trained new employees
Provide support and assistance to all department staff to ensure an efficient work environment
Performed background checks and Drug screens for new employees
Translated all documents from English to Spanish
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