KRYSTAL MARTINEZ

Rancho Cucamonga, CA *****

909-***-****

adyfxw@r.postjobfree.com

OBJECTIVE: To obtain gainful employment in order to enhance my applicable knowledge, skills, and abilities in direct correlation with providing optimal support to physicians, nurses, and other medical professionals within a healthcare setting. SUMMARY OF QUALIFICATIONS:

• Certified Medical Assistant - Mount San Antonio College

• Basic Life Support (BLS) – American Heart Association

• Cardiopulmonary Resuscitation (CPR) & First Aid Certification – American Heart Association

• Demonstrated ability to multitask large scale projects along with daily assignments.

• Adaptable within an ever-changing work environment

• Empathetic and understanding of others in reference to services being provided.

• Knowledgeable usage of Microsoft Office Suite: Word, Excel, PowerPoint, & Outlook

• Established strong interpersonal communication skills and analytical thinking ability.

• Focused on always maintaining professionalism and integrity.

• Self-started who works well independently and in a team environment. EMPLOYMENT HISTORY:

Cross Country Workforce Solutions Group, Lake Forest, CA 09/2021 - Current Assignment: Los Angeles County Department of Public Health (Remote)

• Provide education to callers regarding the COVID-19 local and state regulations.

• Maintain HIPAA during every phone call and follow-up reporting.

• Provide medical resources as needed.

• Answer medical questions as instructed.

• Maintain LA County Health Dept logs and compliance documents accurately.

• Connect callers to their assigned contact tracer and assist in establishing relationships.

• High volume of calls Utilizing AWS phone system to answer incoming calls.

• Communicate sensitive information to the public in a calm, reassuring manner. Absolute International Security, El Monte, CA 03/2017 - 03/2020 Events Staff Assistant

• Contributed to events by overseeing registration processes, providing customer service, and providing additional support to management staff.

• Leveraged exceptional interpersonal skills to quickly resolve customer issues, and ensure optimal hospitality was provided.

• Ensured that facilities, equipment, physical setup, and vendors met the requirements of the event and the clients.

• Directed and recorded the work of event personnel to promote an efficient flow of activities. The Watson Family, Pasadena, CA 01/2016 - 01/2018

Day Care Assistant

• Planned and supervised activities to promote the physical, mental, emotional, and social development of children.

• Prepared meals for the purpose of meeting mandated daily nutritional requirements

• Utilized appropriate language, interaction, and positive discipline practices with children.

• Kept records on individual children and effectively communicated information to parents regarding their progress. Los Angeles County Fair, Pomona, CA 08/2015 - 09/2015 Events Ticket Agent (Seasonal)

• Welcomed guests at box office checkpoint, answered various questions, and directed patrons to desired destinations.

• Resolved customer inquiries and complaints in a timely and empathetic manner.

• Provided customer relations support for visitors seeking assistance with will-call and special accommodations.

• Assembled and issued required documentation, such as tickets, itineraries, and season passes. Justice, Santa Anita, CA 12/2014 - 01/2015

Retail Sales Associate (Seasonal)

• Collaborated with managers, team members, and vendors to achieve the company’s objective goals.

• Maintained knowledge of current sales, sales promotions, payment, and exchanges policies

• Arranged new merchandise with signage and appealing displays that encouraged customer sales.

• Built rapport with customers by asking probing questions and utilizing effective listening skills. EDUCATION:

Mt. San Antonio College, Walnut, CA 07/2020 – 04/2021 Program: Vocational Medical Assistant

Applicable Course Training: CPR/AED, First Aid, Charting, Bandaging, Eye and Ear Irrigations, Growth Chart, Autoclaving, Blood Draws, EHR-Practice, Infection Control Practices, Pediatric Measurements, Quality Control Checks, Patient Draping and Positioning, Vital Signs, Assisting with Minor Surgical Procedures, Visual Acuity, Audiograms, Specimen Collection and Processing, Culture Swabs, Completion of Various Laboratory Forms, Pulmonary Function Testing CERTIFICATIONS:

American Heart Association

Certificate: BLS/CPR 03/23 EXP: 03/25

East San Gabriel Valley Regional Occupational Program, West Covina, CA 07/2019 - 10/2019 Certificate: Certificate of Completion in Nursing Assistant

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