Tamahra Belandres

*** ******* ** *********, ** **363

209-***-****

adyfxp@r.postjobfree.com

OBJECTIVE

Seeking a position in a professional setting, where my expertise in customer service and office procedures

will be beneficial to the company.

SKILLS

Proficient in MS Office

Extensive knowledge of medical insurance

55 WPM/ Ten-key by touch

Meditech/Centricity/Allscripts/Med Manager/EPIC

Knowledge of Medical Terminology/coding

Excellent Customer Service/phone etiquette

EXPERIENCE

Sutter Gould Medical Foundation Turlock, CA 11/2017 to 09/2022

Patient Access Representative II

Aggregate front/ back office daily tasks

Multi-line phone skills/ Communicate effectively, both interpersonal and provided excellent customer service

Extensive workers’ compensation claim management experience. Knowledgeable in an array of injury-specific medical options for individual claims cases. High skills in handling confidential information

Able to multitask and resolve queries over the telephone

Data Entry/ Medical Billing

Registration, attain patient information, demographics, and medical history, in compliance with HIPAA regulations

Insurance verifications/ collected copays and outstanding balances

Team Leadership/ collaboration, supporting others, and sharing ideas

Med America

Modesto, CA

12/15 to 09/2017

Medical Billing Specialist

Medical Billing/coding/transcription

Customer Service/Data Entry

Insurance verification

Wide knowledge of all medical insurances/Medicare/Medicaid/HPSJ/Tricare/CHAMPVA

Emanuel Family Practice/Tenet

Turlock, CA

09/11 to 05/15

Patient Access Representative

Front desk for hospital off-site, Family Practice office

Scheduling/billing/registration/filing/scanning

Insurance verifications/payment collections

Accepted/handled all medical record requests

Data entry using various software programs

Emanuel Medical Center

Turlock, CA

09/05 to 09/11

Human Resources Representative

Administrative support to all H.R. Staff

Maintained all employee records/staff update certifications

Generated/updated new hire quotes/correspondence/proposals/spreadsheets

Verified completed performance appraisals per JACHO requirements

Emanuel Medical Center

Turlock, CA

06/04 to 09/05

Admitting Clerk (ER Dept) Night lead under no management or direct supervision

All aspects of patient admissions for multiple departments within the hospital

Answered all incoming/outgoing calls for both patients and Medical professionals

Patient intake upon arrival working closely with Clinical staff to assess and prioritize patients’ needs

Updated records/verified/authorized insurance

Collected payments/responsible for cash drawer/cash drops

Customer service and multi-tasking at both front and back desks

EDUCATION

AS/Occupational Studies

Maric College

Salida, CA

06/05

General Education

Modesto Junior College

Modesto, CA

Diploma

Independence High

San Jose, CA

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