Alesia C. Henry

**** ********* **** ***. ***

Jacksonville, FL 32277

904-***-****

adyfwf@r.postjobfree.com

EXPERIENCE

**/**** - **-****

DentaQuest, Miami, FL

Customer Service Representative

Working with members find a dental office, filing claims, authorizations, appeals, complaints, grievances, also help members obtain membership cards working with the members with membership departments, also helping with Health Insurance with Marketplace using same methods. Worked with dental offices with claims, authorizations, members dental plan benefits, finance department for both dental office and members. Had to stay in stay adherence, monitor quality and quantity of calls per day, on a monthly basis had to a have certain percentage. 02/2006 - 06.2017

Interval International, Miami, FL

Customer Service Representative

Duties include monitoring, updating and satisfied all incoming and outbound services for timeshare vacations for timeshare owners, also cruises, hotels, airlines, car rental experience. Maintain verbal communication with clients receiving over 75 incoming and outbound calls per day by processing maintaining and supervising account billing through documentation. Had to stay in stay adherence, monitor quality and quantity of calls per day, on a monthly basis had to a have certain percentage. 10/2004 -06/2006

City of Miami Beach Procurement Office, Miami Beach, FL Administrative Assistant

Reported director to the Director of Procurement, prepared and advertised Invitation for Bids and request for proposals, Evaluated and tabulated various documents to include but not limited to protest letters bid results, proposals and bids. Performs reference checks for prospective bidders, provides information to city customers relative to status of projects. Performed administrative work to support acquisition of all goods. Service and equipment needed in the City of Miami Beach. Composed routine department letters, request for quotes from vendors for goods and services. Prepared City commission Memorandums and Resolutions relative to contract awards. Scheduling of appointment for the director and manager according to their availability. EDUCATION

06/2005 – 08/2007 Bachelors of Arts in Criminal Justice, American Intercontinental University, Hoffman, IL, GPA 3.44

08/2007-08/2008 Associates of Arts, Business Administration, American Intercontinental University, Hoffman IL GPA 3.14

SKILLS

Problems solving skills, apply deductive, logical reasoning and make independent and make independent decisions, expertise in customer needs assessment and meetings quality standards for services, administrative assistant, filing, copying, scanning documents, advance skills in Microsoft Works, Excel, Outlook, PowerPoint, 65 wpm.

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