Active Directory Customer Service
Resume:
Marilyn Jones
Henderson, NV *****
**********@*****.***
Dedicated and team-oriented IT systems administrator professional with over 15 years of experience supporting IT business initiatives. This includes server administration windows 2012 R2, 2008, and 2016 and VM Ware 5.5 Virtual servers as well. Server software support including Active Directory, SQL server, exchange server, Symantec Backup Exec, and VEEAM Backups.
• Lawson Application and Oracle Training, Boston, MA
• Solaris System Administration I, Sun Educational Services Authorized to work in the US for any employer
Work Experience
IT Tech
Mesquite Gaming LLC - Mesquite, NV
April 2018 to Present
Active Directory, Install Windows 10 and all software, clone Windows 10 workstations with new hard drives as needed. We use Service Now for IT Tickets. Installed O365 and a lot of other gaming software. Maintain
Windows Server 2012R2 for Bowling Center and all updates, repairs with Brunswick Software and Windows
Server as well. Fix network issues, email issues, software and all hardware as well. Backups and password accounts on Office 365 software products. Upgrade the server operating systems and install a new Brunswick
OS. Install and Configure Office 365. Install and use Office 365 Cloud Applications as well. I have customer service experience using service desk at IT Tech for Mesquite Gaming as well. Setup new computers, laptops, network them to the domain. Transwiz their profile to the network so there was a backup in case their system had issues it was easy to load their profile back out to a new computer and get them back up as soon as possible. Customers called the IT Tech Support Line I would answer and support whatever their needs were from the bowling server to the stations on the floor to the computers and printers behind the desk. Also, I supported Point of sale stations as well. Calls would come from Casablanca, Virgin River, Palms Golf Course,
Casablanca Golf Course. I would travel and fix all their laptop, desktop needs and phones, printers whatever they required.
IT Specialist
Bureau of Land Management - Butte, MT
May 2022 to July 2022
Loaded laptops for BLM employees in their perspective fields. Loaded all the software and configured each laptop for that specific department. Traveled to each location and solved laptop issues, wireless issues. I traveled to the areas of my responsibility with a government issued car which covered Missoula, Dillon and Butte, Montana. I would load software every trip, fix laptops and bring those back to my office if I couldn’t repair them at that site. I checked servers for issues. I installed new power units in Missoula and new backup batteries as well for rack mounted servers. I fixed a few phones while I was there as well. Systems Administrator
ICOMM 360 - Oklahoma City, OK
March 2016 to May 2016
Setup Microsoft 2012 servers in a virtualized environment using VMWARE 5.5, Resolved server software and VEEAM Backups, Installed / Setup Active Directory, SQL and VEEAM Backups and Visited company client to setup a virtualized server environment. In the six weeks I worked for ICOMM I setup six servers, installed SQL, VEEAM and Active Directory.
Systems Engineer-Technical Specialist
Schuyler Hospital - Montour Falls, NY
December 2014 to November 2015
Maintain virtual network servers and workstations. Installed VHI-PC kits server/client application for the physical therapy department. Setup and installed Solar Winds application on a virtual server and the then remoting into the server to update network devices with patches from Microsoft and third party software as well such as java, adobe reader and shockwave. Also, upgraded all machines to Internet Explorer 10 by using patch manager to deploy all updates. Setup the group policy that managed all machines and also sent out the security certificates as well to all machines and servers using group policy.
Maintained all backups Meditech and regular network backups via Symantec. Also, reimaged workstations built the image, re-cloned the workstations. All the workstations and laptops were HP products. Setup scanners printer any network devices so they could scan from other applications. Covered call center and resolved problems which cross my desk every day, from software and hardware issues, boot issues, network issues, sonic wall issues, reset routers, wireless LAN devices issues as well. Also, setup the badging system known as Lynstar for Schuyler Hospital to be used in conjunction with Kronos time clocks.
IT Technical Assistant to the Director
Schuyler County IT Department - Montour Falls, NY
November 2008 to November 2014
Application Software and Hardware installation and support of Windows 2003 Server, SQL Express 2008, Setup and maintain Active Directory Accounts, Setup Email Accounts on Exchange Server, Backups, Windows XP and Windows 7 Workstations. Microsoft Office Suites 2007 and 2010 in the environment. Troubleshoot and resolve all problem calls regarding network, workstations and sometimes the servers in the Director’s absence. Create Microsoft Access Database for the Sheriff’s Department, resolve other issues for the Legislative Staff in Access 2007 and also fix problems in Access and add new features for the
Water and Soil Department.
IT Analyst
Corning Data - Corning, NY
July 2007 to November 2008
Application software and hardware installation and support of Windows 2003, 2008 Servers, XP workstations, and laptops remotely and at the office, maintain lotus notes email database system and resolve problems, server backups, Office Suite 2003. Setup VPN for laptop users. Resolve VPN issues for remote users. In extreme cases the laptops were sent to me for repair and I would send them a replacement and work on the issues resolve them and then send the laptop back to the employee. Network Support Analyst
Glenora Wine Cellars - Dundee, NY
May 2005 to July 2007
Software, Hardware installation and support. Installation of Dell Primary Domain Controller at the main offices of Glenora and moved the point of sale software from the old server to the new. Installed another Dell Server at the Inn that runs the Inn software and the restaurant and then installed a new server at the sister Knapp Winery in Romulus. That server handled the restaurant orders and winery registers at Knapp.
I resolved all network issues, phone issues and any other problems that came up. Install new workstations for most of the staff at Glenora and Knapp and also new printers. I rewired the Inn with new routers so the wireless would work for the Inn customers and then installed a point of sale software for the restaurant at the Inn at Glenora that controlled the cash registers and added touch screens in the restaurant enabling the staff to enter orders that were printed out in the kitchen. I trained the staff on how to enter new menus in the software and then I was relieved of that and they also learned to handle the updates as well. I then added hot and cold printers in the kitchens so the orders printed directly to the area of preparation.
The chef had the order very fast and the food was out faster for the customer. I resolved all issues even cell phones added automated backups and resolved issues so the Inn would remain on line if power was down until commercial power could be restored to the facilities. I implemented software customizations for the Inn at Glenora.
Education
B.S. in Computer Science
Excelsior College
A.A.S. in Information Technology
Finger Lakes Community College - Boston, MA
Skills
• Active Directory
• LAN
• VMWare
• DNS
• Microsoft Windows Server
• Microsoft Windows
• Network Support
• TCP/IP
• Microsoft Exchange
• Operating Systems
• Computer Networking
• DHCP
• Software Troubleshooting
• VPN
• SQL
• Load Balancing
• Technical Support
• Help Desk
• Disaster Recovery
• Remote Access Software
• Network Firewalls
• System Administration
• WAN
• Network Engineering
• Linux
• Microsoft SQL Server
Certifications and Licenses
MCSE
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