Keysha Marshall

Contact

**** ****** ***** **

Mint Hill, NC 28227

(704) 460 – 4907

adyfvl@r.postjobfree.com

Qualification

Over 15 years in Customer Services experience skills. Intermediate Microsoft Office skills. Ability to interact with all levels of an organization. Good analytical skills with high attention to detail and accuracy. Ability to provided strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues.

Education

Florida Junior College/ GED

Experience

March 2018—Present

Billing Specialist • Spectrum • Charlotte, North Carolina

Building relationships and turning the knowledge you gain in training into customer service wins. Assist with over-the-phone account and payment support services, including maintenance, activations, and packaging, plus how and when to schedule field visits and escalate calls to your support team. Meet regular sales goals by educating customers about service options.

February 2014—March 2018

Customer Service Representative • Optum • Charlotte, North Carolina

Assisting members and providers with billing inquiring, benefits, Copays, Coinsurance. Being the member advocate, educator. Operating and toggling thru 10 systems at the same time. Handling every call with best customer care. In a timely manner

September 2009—February 2014

Sales Specialist • Convergys • Charlotte, North Carolina

Receive incoming calls in a call center environment, implementing sales to generate revenue. Answering questions and concerns about their bills in a timely manner. Offering products to up sale/upgrade current paid customers for subscriptions.

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