Customer Service Call Center

ANITA HARTFORD

Lancaster, TX *****

+1-469-***-**** - *****.********@*******.***

PROFESSIONAL SUMMARY

Hardworking Patient Account Representative dedicated to customer service and patient care. Outgoing and flexible team player. Talent for developing creative solutions that satisfy all parties. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. SKILLS

Customer Service (10+ years)

Cleaning (7 years)

Front desk (10+ years)

Retail sales (10+ years)

Computer skills (10+ years)

Medical office experience

Medical billing

Additional Information

Knowledge of auto dailer, Epic,Bookit

knowledge. Experience in insurance

verification and HIPPA

Updating demographics when needed.

10+ years in Customer Service in a

call center environment.

Patient Care

Patient Account Reviews

Physicians' Orders

Time Management

Microsoft Office

Updating Customer Accounts

Fair Debt Collections Practices

HIPAA Understanding

Pleasant Telephone Demeanor

Hospital Operations

Collections

Information Updates

Reviewing Patient Information

WORK HISTORY

07/2021 to Current Patient Account Representative

Baylor Scott & White Health – Dallas, TX

Working as a patient schedule for several clinics in the east division Assist patient with appointment and any information needed to process a appointment

Verified insurance,process referrals submit messages to Dr. Scheduled appointments for patients and placed reminder calls 48 hours before office visits

Answered patient assistance calls, assessed needs, and offered qualified support. Verified any changes or data updates to patient records and checked insurance information at each appointment.

Supported patient admissions, discharges, and transfers to promote team productivity.

Informed patients of excessive wait times and offered to reschedule appointments. 02/2020 to 05/2021 Customer Service Representative AllianceRx Walgreens Prime Specialty

Working as a customer service handling calls in regards to customer order Processing orders in a rimming manner

In a call center

Accepting calls in inbound center.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered customer telephone calls promptly to avoid on-hold wait times. Responded to customer calls and emails to answer questions about products and services.

Handled billing and payment issues following guidelines, resolving disputes properly.

Investigated and resolved customer inquiries and complaints quickly. 01/2000 to 12/2019 Auto Collection

Santander Consumer USA – Dallas, TX

Worked as a third party collector for medical and consumer Collected on accounts that were 60+days past due

Skip tracing experience making 120 + outbound calls a day. Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Processed payments and applied to customer balances. Negotiated to collect balance in full.

Worked in call center environment handling manual and automatically dialed outbound calls.

Maintained high volume of calls and met demands of busy and productive group. Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes. Used skip tracing and other techniques to locate debtors. Monitored customer accounts for payment delinquency and initiated collection efforts.

Listened to customers and negotiated solutions that met creditor and debtor needs. EDUCATION

06/1982 High school diploma: Basic

South Oak Cliff High School - Dallas, TX

Willing to relocate: Anywhere

ADDITIONAL INFORMATION

Willing to relocate: Anywhere, Authorized to work in the US for any employer

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