Customer Service Technical Support

Naila

SUMMARY:

Passion oriented cyber security analyst with over 5+ years of experience working with NIST, Nmap, Splunk, IDS, IPS, Firewalls and other system security tools. I am familiar with network devices (switches, routers) and continuous monitoring (SIEM) tools. I thrive under pressure and in fast - paced environment. Additionally, I am efficient on projects development from concept to implementation.

Extensive knowledge on developing Contingency Plans, Business Impact Analysis, Configuration Management Plans, System Security Checklists, Privacy Impact Assessments, and POA&M (Plan of ACTION and Milestone)

Experience working with NIST 800-53 rev 4 to ensure that organization meet FISMA requirements

Experienced working with security assessment control using NIST SP 800-53A.

Efficient and knowledgeable on using Nessus, Splunk, Nmap, OpenVAS, Nexpose, Microsoft word, Excel, PowerPoint and Outlook.

Networking: Firewalls (Cisco ASA firewall), Ethernet, Internet, HTTP, HTTPS, NIS, DNS, FTP, NFS, TCP/IP, SSH, SMTP,

Good communication and writing skills.

Experience using security information and event management (SIEM) to manage adherence to corporate policy, track system changes and log user access.

Familiar with VMware version 5.5 and 6, Oracle virtual Box, Packet tracer and other Virtual Machine Applications.

Platforms: Red Hat Enterprise Linux 7, CentOS, and Windows server 2008 and 2012

Microsoft Office (Word, Excel, PowerPoint, Outlook) knowledgeable on Switches and routers configuration

Efficient in Network troubleshooting

Implement cabling over a small network

Manage organization unit in an access control list

Bilingual (English and French)

Good Customer Service skills

TECHNICAL SKILLS:

Applications: Microsoft Word/PowerPoint/Access/Excel, Oracle VirtualBox, Adobe Creative Suite, Windows Server 2012, VMware Horizon, ManageEngine Desktop Central, Active Directory.

Programing Applications: Microsoft Visual Studio, Code runner

Other Skills: Computer repair (PC/Mac), iPhone repair, Android repair

Technical Support. Active directory.

Hardware. Troubleshoot.

Client service and support. Customer service.

Windows Server. Server/network configuration.

VMware. AGILE JIRA

PROFESSIONAL EXPERIENCE:

Walmart Falls Church, VA 04/2020– Present

Associate Security Analyst

Responsibilities:

Applies a combination of expert engineering knowledge of enterprise Information Technology (IT) and security solutions to design, develop and/or implement solutions to ensure they are consistent with enterprise architecture security policies and support full spectrum military cyberspace operations. Designs, tests, and implements secure operating systems, networks, security monitoring, tuning and management of IT security systems and applications, incident response, digital forensics, loss prevention, and eDiscovery actions. This includes security control design and solution planning at the system, mission, and enterprise level, security-in-depth/defense-in-depth, and other related IAM/ISSO/ISSE support functions. Involved in a wide range of security issues including architectures, firewalls, electronic data traffic, and network access.

Researches and evaluates cyber capabilities and new security tools and products against operational requirements, and introduces them to the enterprise in alignment with IT security strategy, and to support the offensive and defensive capability design and troubleshoot and problem solve technical and non-technical issues.

At the Leadership level this is senior technical staff dedicated to transforming customer environments into a more secure operating environment in a holistic manner.

KNOWLEDGE/SKILLS AND ABILITY – Complete understanding and wide application of technical principles, theories, and concepts in the field. General knowledge of other related disciplines.

Receives assignments in the form of objectives and establishes goals to meet outlined objectives.

Provides direction to employees according to established policies and management guidance.

Work is reviewed by management to measure whether objectives have been met. PROBLEM COMPLEXITY – Provide technical solutions to a wide range of difficult problems where analysis of data requires evaluation of identifiable factors.

Solutions are imaginative, thorough, practicable and consistent with organization objectives.

FREEDOM TO ACT – Works under only general direction.

Independently determines and develops approach to solutions.

Demonstrate good judgment in selecting methods and techniques for obtaining solutions. IMPACT – Contributes to completion of specific programs and projects.

Failure to obtain results or erroneous decisions or recommendations would typically result in serious program delays and considerable expenditure of resources.

Represents organization in providing solutions to difficult technical issues associated with specific projects.

SYSTEM ADMINISTRATOR – I served as the Agency Intrusion prevention system (IPS) administrator. My responsibilities included weekly vaccine patches, system stat analysis, ruleset creation/application, served as the security liaison to the Security Operations Center reporting weekly on IPS performance. This system required its administrator to be on call 24/7.

Career technology Falls Church VA Jan2020-Mar-2020

Help Desk Administrator

Roles & Responsibilities:

Create, deploy, and manage VMware virtual desktops.

Configured Active Directory level for end users.

Set up and supported VPN for users within the center.

Administer DNS/DHCP servers, and work with network administrators to make sure the tables are updating correctly.

Administer IP address allocation through DHCP management.

Configured TCP/IP window connect Domain Controller (DC) with client computer within LAN.

Diagnosed and troubleshoot system problems of computers and printers.

Maintain hardware and software security in the center, and update anti-virus programs.

Johnson & Johnson Dec 2018 – Dec 2019

IT Specialist\Helpdesk Support

Implement and maintain company procedures to maximize teamwork and efficiencies

Assign and monitor the progress of day-to-day activities of staff and contractors

Communicate with different departments and vendors to ensure tasks are completed in a timely manner

Served as operating system expert, providing technical support for the entire organization

Prepare evaluations of software or hardware, and recommend improvements or upgrades

Sought to resolve user complaints with tact and positive outcomes

Operate, configure and provide support to end-users on Windows 7, Windows 10, and Mac OS

Provide support via installation, configuration, troubleshooting, and maintenance of computer hardware/peripherals including desktops, laptops, scanners, modems, and network printers

Provide support for internal and proprietary applications

Perform printer troubleshooting

Responds to telephone calls, emails, and personnel requests for technical support.

Serving as the initial point of contact for troubleshooting all IT-related problems.

Resolving problems through customer education, training, and direct assistance.

Ensuring backup, recovery, and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.

Creating/maintaining user accounts, configuring Outlook/Office 365 accounts, resetting passwords, and archiving emails

Install applications required for the user from the SCCM application list/Software Center.

Depot/Deskside Deployment for Windows 7 migration and using Deployment - Load State tool Scan State Tools, use and administration of SCCM Database to resolve system conflicts which include hardware, software, and networking issues, as well as operating systems.

Use SCCM Application Layering Tool for the purpose of providing an automated solution to install enterprise and end-user applications on newly imaged or replacement machines prior to distributing the machines to the end-users for the first time.

EDUCATION & CERTIFICATIONS:

High School Diploma March 2012 Pakistan

CompTIA Security +

Security+,

Certified Ethical Hacker

Contact this candidate