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Registered Nurse Customer Service

Location:
Berwyn, IL
Posted:
July 21, 2023

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Resume:

Lizette Pena

Registered Nurse

Melrose Park, IL *0160

331-***-**** - adyfsr@r.postjobfree.com

Professional Summary

Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.

Skills

Flexible and Adaptable

Flexible & Adaptable

Collaboration

Conflict Resolution

Self-Motivated

Active Listening

Responsible

Good listening skills

Decision Making

Work History

02/2021 to Current

Registered Nurse, ICU

Elmhurst Memorial Hospital – Elmhurst, IL

Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities.

Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management.

Implemented medication and IV administration, catheter insertion and airway management.

Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.

Organized and managed care of patients undergoing various therapies and procedures.

Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.

Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.

03/2019 to 02/2021

Patient Care Tech

Elmhurst Hospital – Elmhurst, IL

Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.

Answered patient assistance calls, assessed needs and offered qualified support.

Collected and transported specimens to prepare for lab testing.

Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.

Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.

Education

09/2020

Bachelor of Science: Nursing

Resurrection University - Chicago

Languages

Spanish

Native or Bilingual



Contact this candidate