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Customer Service Human Services

Location:
Charlotte, NC
Posted:
July 21, 2023

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Resume:

**/**** - **/**** *******

Genesis One, Charlotte, NC

Established guidelines for teacher performance, lesson planning, and compliance with established procedures. Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans. Improved academic performance by diversifying teaching techniques. Motivated teaching staff to continually improve strategies and maximize student learning. Provided an open and loving environment where children direct the learning process. Completed documentation on individual children and teachers for recordkeeping. Monitored students' academic, social, and emotional progress and recorded it in individual files. Identified signs of emotional and developmental problems in children and reported them to parents. Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors. Observed children identify individuals needing additional support and developed strategies to improve assistance. 10/2008 - 05/2023 Bail Bond Agent

Maurice Hunter's Bail Bond,, Charlotte, NC

Files were accurately managed, and accessing the reliability of confidential information provided by clients. Closely work with the Judicial and Legal departments when processing defendants. Used different systems for research and locating defendants' records; Vcap, Acis, and NCAWARE. Process and obtain bail payments and bonds while handling high-volume calls. Interview clients to determine eligibility to be a candidate for insurance liability over the phone or face to face. Directly interacted with customers at each location to build loyalty. Cross-trained existing employees to maximize team agility and performance. Applied Behavior of Science

Bachelor's Degree

The University of Arizona Global Campus, San Diego, CA EDU 119

Certificate of Attendance/Completion (Disabled Individuals) Central Piedmont community college, Charlotte, NC

Tracy Wallace

7914 sir barton ct, Charlotte, NC 28215

Phone: 704-***-****

Email: adyfsf@r.postjobfree.com

Objective

Accomplished Lead Teacher with an Associate degree pursuing Bachelor's degree in Applied Behavior Science. Skilled at creating stimulating learning environments. Excellent attention to detail and decision- making abilities. Independently motivated as well as team-oriented. Ability Summary

Proven ability to develop and lead comprehensive curriculum. Highly capable of providing excellent customer service face-to-face and handling high call volume. Demonstrate the ability to adapt and continue to learn new skills. Understand the importance of organization and record-keeping ability. Strong leadership and providing efficient support to clients, students, and staff.

Employment History

Education History

Medical Administration

Associate's Degree

ECPI Medical Career Institution, Charlotte, NC

06/2023 CPR

CPR Works Of Greensboro

06/2022 Medication in Childcare

NC Department of health and human services

06/2022 Prevention of shaken Baby syndrome, Abusive Head Trauma, NC Department of Health & Human Services

05/2022 Bloodborne pathogens program management

Occupational Safety & Health Training

05/2022 Handling & storage of hazardous material & appropriate disposal NC Department of Health and Human Services

Occupational Licenses, Certificates and Training

Detailed References



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