Customer Service Guest

Binh T. Tran

** ******** ****, ***# **

Weymouth, MA 02190

Tel: (617) 416- 4668

*********@*****.***

OBJECT: Seeking a challenging customer service management role in a challenging environment. A professional Dual Rate Floor Supervisor busy, hands on, technical work to an extent, an effective team player with focus on value-added contributions in Casino field.

EDUCATION: Central High School – HS Diploma

SKILLS: Hospitality experiences. Shift scheduling. Team players. Superb communication skills. Conflict management. Creative problem solver. Natural leader. Financial analysis

GAMMING SKILLS: Black Jack, Roulette, Baccarat, Pai-Gow Poker, Carnival Games and Poker.

EXPERIENCE:

04/01/2019 – Current: Encore Boston Harbor/1 Broadway, Everett, MA 02149

Casino Service Manager:

Adheres to as well as ensures the casino core values, property and department standards are implemented and applied.

Actively contributes to departmental performance accuracy, confidentiality, and thoroughness of departmental policies and procedure along with records and reports.

Assist guest needs by communication with customer service in need of beverage, transportation, VIP, etc.

Promotes exemplary guest service by demonstrating full knowledge of games in play, special events or activates, casino promotion and operation information.

06/05/2017 - 04/2019: MGM Springfield/1 MGM Way, Springfield, MA 01103

Table Games Supervisor:

Supervise the delivery and measurement of guest service consistent with the company’s core service standard and brand attributes.

Adheres to the Company philosophy, complies with Company policies, legal requirements, and collective bargaining agreements.

Ensure the property’s competitive position and to anticipate changing customer needs within the dynamic hospitality and gaming environment.

Ensures that all work is performed in accordance with the departmental procedures and safety requirements, and reports safety and/or security issues to the appropriate department.

01/09/2001 – 06/10/2017: Foxwoods Resort Casino/350 Trolley Line Blvd, CT 06338

Floor Supervisor Table Game and Poker:

Managed customer support operations and ensure effective working of all services, flowing Company standard, policies, and procedure.

Monitored and assisted customer inquiries and upon request transportation restaurant reservation, hotel booking arrangement, and activities for guests.

Interacted with clients on a regular basis, and informed management the resolved issues leading to satisfactory customers.

Possessed excellent customer-service abilities to assist guests.

REFERENCES:

Available upon request.

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