Customer Service High School

Lydia Moore

Oceanside, CA ***** • 619-***-**** • ************@******.***

Professional Summary

Reliable Team Leader with very few but successful years in the customer service/sales industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Consistently recognized for hard work, attention to detail and goal achievement. Skills

Operations Management

Staff Development

Negotiation and Conflict Resolution

Service Quality Enhancements

Inventory Counts

Cash Handling

Staff Supervision

Assigning Work

Team Supervision

Employee Coaching and Mentoring

Training Assistance

Employee Support

Work History

Shift Leader/Crew Member, 02/2022 to Current

Esther Wong – Oceanside, CA

Trained new employees and delegated daily tasks and responsibilities. Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Maintained clean and well-organized production areas to avoid violations or unnecessary work delays

Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.

Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Identified team weak points and implemented corrective actions to resolve concerns. Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

High School Diploma: 06/2023

North County Trade Tech High School - Vista, CA

Languages

American Sign Language

Limited Working

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