Customer Service Representative

JESSICA CLAY

Phone: 530-***-****

Email: *********@*****.***

Address: **** ****** **, ****, *****, NV (US)

PROFESSIONAL SUMMARY

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization. EMPLOYMENT HISTORY

Customer Service Representative, Henry Schein

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Chairsiding with potential new hire

Mar. 2013 - Present

Reno, Nevada

EDUCATION

High School Diploma:All major classes

• Hug high, Reno, Nevada

Jun. 1995

Chairside with potential hire Davita customer service SKILLS

Experienced Experienced

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