Customer Service Representative

TL Tammy Long

Centerville, Utah ***** **************@*****.***

PROFESSIONAL

SUMMARY

Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. SKILLS Recordkeeping Strengths

Senior Leadership Support

Schedule Mastery

Proofreading

Sales Expertise

Shipping and Receiving

Understanding

Problem-Solving Ability

Customer Consulting

Conflict Resolution

Coordination

Customer Relations

Stocking and Replenishing

10-Key

Stockroom Procedures

Delivery Scheduling

Typing Proficiency

Grammar

Receiving Support

Call Center Operations

Medical Terminology Knowledge

Customer Service

Invoice Preparation and

Processing

Computer Proficiency

Calendaring

Store Maintenance

Multi-Line Phone Talent

Spreadsheets

Order Fulfillment

Administrative Support

Clerical Support

Call Triaging

Travel Planning

Microsoft Word

Staff Training

Money Handling Abilities

Filing

WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE 08/2022 to CURRENT Dick's Market Bountiful, UT

Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Met customer call guidelines for service levels, handle time and productivity.

Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. Answered customer telephone calls promptly to avoid on-hold wait times. Sought ways to improve processes and services provided. Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered constant flow of customer calls with minimal wait times. Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly. Followed up with customers about resolved issues to maintain high standards of customer service.

Managed timely and effective replacement of damaged or missing products.

Processed customer service orders promptly to increase customer satisfaction.

Delivered prompt service to prioritize customer needs. Responded proactively and positively to rapid change. Offered advice and assistance to customers, paying attention to special needs or wants.

Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Responded to customer requests for products, services, and company information.

Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Promptly responded to inquiries and requests from prospective customers. Investigated and resolved customer inquiries and complaints quickly. Exhibited high energy and professionalism when dealing with clients and staff.

CUSTOMER SERVICE REPRESENTATIVE 06/2019 to 07/2022 Teleperformance Salt Lake City, UT

Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Met customer call guidelines for service levels, handle time and productivity.

Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. Answered customer telephone calls promptly to avoid on-hold wait times. Sought ways to improve processes and services provided. Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Participated in team meetings and training sessions to stay informed about product updates and changes.

Answered constant flow of customer calls with minimal wait times. Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly. Followed up with customers about resolved issues to maintain high standards of customer service.

Educated customers about billing, payment processing and support policies and procedures.

Managed timely and effective replacement of damaged or missing products.

Processed customer service orders promptly to increase customer satisfaction.

Delivered prompt service to prioritize customer needs. Offered advice and assistance to customers, paying attention to special needs or wants.

Provided primary customer support to internal and external customers. Maintained up-to-date knowledge of product and service changes. Responded to customer requests for products, services, and company information.

Cross-trained and backed up other customer service managers. Promptly responded to inquiries and requests from prospective customers. Handled customer inquiries and suggestions courteously and professionally.

Exhibited high energy and professionalism when dealing with clients and staff.

Utilized customer service software to manage interactions and track customer satisfaction.

Enhanced productivity levels by anticipating needs and delivering outstanding support.

Updated account information to maintain customer records. Promoted available products and services to customers during service, account management, and order calls.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Responded to customer requests, offering excellent support and tailored recommendations to address needs.

EDUCATION None General Studies 01/1985

Weber State University, Ogden, UT

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