Customer Service Representative
Resume:
DIGITAL MARKETER/COPYWRITER/SHOPIFY
AUDIE CASIGURAN
EXPERIENCES
China State Construction & Eng'g Corp.
MEPF SITE ENGINEER
Monitor project status and cost variance.
Cut site cost expensive through effective management. Perform Mechanical, Electrical, and other public utility takeoff.
2007 - 2009
A.G. Araja Construction and Dev't Corp.
QS/ESTIMATOR
Responsible for budgeting and Cost management of
the project.
Digital take-off of quantities
Assist PEZA Inspectors & prepares FALAR 1 and 2
Submit to Fire Department for Approval.
Made accurate estimates for timescales and costs for projects.
Cut costs annually by maintaining relationships with vendors, suppliers & external contractors.
Planned and coordinated materials, equipment and
labor for projects.
Prepares Digital take-off of quantities.
Electrical Calculation and design - Cable tray, cable sizing & protection, motor protection, using British standards.
2009 - 2017
Youssef Marroun Cont. Co (YMCO)
COST ENGINEER / ELECTRICAL LV DESIGN
Passionate, creative, and customer-focused professional with diverse experience in technical support, marketing, customer service, and electrical engineering.
Skilled in delivering exceptional customer experiences, troubleshooting technical issues, and ensuring
satisfaction.
Proficient in SEO, analytics, LED strip lights, and Shopify. Excelled as a freelance copywriter, crafting persuasive content using digital strategy, sales, and SEO expertise. Strong communication skills and a collaborative, detail- oriented approach.
Experience as a Technical Support Specialist and
Marketing Associate at HitLights.
Prepare LV Electrical & Auxiliary (BOQ)
Design from Lighting to CCTV & Security layout
Perform DIALux lighting calculations for Lighting design. Perform Solar design calculation/design drawing.
2017-2019
Customer Service Representative
ALORICA INC. QUEZON CITY, PHILIPPINES
Maked Outbound call
Process Dispute Chargeback from MasterCard & Visa
2019-2020
Customer Service Representative
VXI GLOBAL INC. QUEZON CITY, PHILIPPINES
Received inbound customer call
Serve AT&T Direct TV Billing customers
Help customer & update accounts
2020-2021
Customer Service Representative
CONCENTRIX QUEZON CITY, PHILIPPINES
Received inbound customer call
2018-Present
Creating BOM/BOQ for Electrical items such as Lighting, Power, HVAC, and Auxiliary system. Using Planswift software.
Make solar design plan/estimate items using PVsys
FREELANCE SOLAR DESIGN/LV ESTIMATOR
2020-2021
Blog Optimization/Affiliate Marketing
KARBI (ARCHIPARTI INT'L LMTD), FRANCE
Create Affiliate link inside a blog
Optimize blogs in website
2021-2022
Amar Sahota "FB Ads Media Buyer
Toronto, Canada
AMAR DIGITAL AGENCY SOLUTIONS
Creating & Setting up Appointment
Filtering client & messaging
Monitor metrics (incoming/onboarding)
2021-2023
Shopify Copywriter, UX/UI CRO, Creative
Manager - Project Base/Freelance
Creating & Setting up Appointment
Filtering client & messaging
Monitor metrics (incoming/onboarding)
Supervise 3 creative members
Product Research
Product Listing
Creating Short Product Videos
Prepare ecommerce blogs, advertorial, and other
marketing digital content.
Create Lead Magnet
EDUCATION
2000 - 2006
Northwest Samar State University
Bachelor of Science in Electrical Engineering
Registered Electrical Engineer (PRC License)
Planswift/McCormick/EBM
DIALux Evo
ETAP/ECODIAL
2D AutoCAD
PVCAD/PVSketch
Helioscope
PVsys
FirstRate5
SKILLS
CONTACT
(CP)+63-917*******
adyfh7@r.postjobfree.com
Calbayog City, Samar
2023- April to June
Marketing Associate / TSR HitLights
Creating and setting up appointments
Receive Inbound call
Monitoring marketing metrics
Develop email campaigns.
Managing product listings
Creating short product videos
Preparing ecommerce SEO blogs, advertorials, and
other marketing digital content
Developing lead magnets
ENGINEERING:
MARKETER:
Shopify backend
Video editing (short i.e. IG)
Social media marketing
Email marketing (Klaviyo)
WordPress Blogs
SEO blogging
Graphics
Lead generation
Copywriting
Ad copy & SEM
Contact this candidate