Upendra Kumar Singh

Mobile: +91-987*******, E-Mail:adyfg1@r.postjobfree.com

Sr. Customer Support Engineer

Objective

Continue to develop the potential in professional careers and to grow to a senior level of responsibility where I can make a significant contribution to the organization, ensuring teamwork and accept the challenges Of growth Opportunities.

Acquired technical expertise in the area of desktop and networking services. Proven track record of working in coordination with major clienteles across the globe. Adept in analyzing information system needs, evaluating end-user requirements, custom designing solutions, Troubleshooting for complex information systems management. Academic Qualification: -

B.Sc. from Calcutta University in 2003.

Senior Secondary from Bihar Board in 2000.

Higher Secondary from Bihar Board in 1998

Technical Qualification: -

ITIL Certificate in IT Service Management and Advance Professional Training Diploma in Computer Hardware & Networking from F-Tech Computer Bhopal Certificate of Completion Microsoft Office 365_ Administration (2019) MCP - Microsoft Certified Professional

Technical Skills: -

Windows Server 2008r2/12/16, DNS, DHCP, WDS, WSUS, Office 365 Admin Center, PowerShell Azure AD, VMware 5.5, Sequrite Endpoint Security 8.8 Antivirus Server, Sequrite OpenDNS, Web Security, LAN, Wan, MacBook, Laptop, Desktop, Printer,

Hardware : PC & Laptop Mac Book,

Server : Active Directory, Network Infrastructure: DNS, DHCP, uniFLOW

Systems : Windows-8, Windows-10, Windows Server 3k8,

Software : Office365, McAfee, DLP, Druva, Asigra, DCM, PC Visor, ERP Professional Summary: - 15 Years’ Experience

Worked in Multiple companies, which I have mentioned below. Project: Modicare Enterprise Limited (21-Sep-2020 to Till date) Roles & Responsibilities:

Managing Office 365 Admin Center with DC Server, Online Exchange (creating user and mail Ids, mail forwarding, storage quota, creating mailbox, DL, troubleshooting and any kind of task related to Email and Teams, OneDrive,Skype), IP or DNS Whitelist & Blacklist.

Managing & Troubleshooting Mail Queue, Mail Flow related issues.

monitoring/disk cleanup/Web Security

Maintained the all servers Physical, VMware and Cloud.

Daily, Weekly and Monthly backup Job through Druva, Asigra

Maintained & troubleshooting the Network related issue/internet/Intranet/CCTV camera

Daily Monitoring Server event log, maintain all IT asset file, monitoring ticketing toll (Spiceworks help desk) to ensure tickets are closed with resolution in SLA time

Managing & Administration Biometric Machine Essl, Security Cameras/ Security access card for all Branches

& warehouse, Payroll and HR Software & database,

Work on internal/external escalation matrix for customers / vendors for incident management.

Dealing to IT asset Vender/ network vender/ Hardware/software/VPS /all IT related purchase Project: Godfreyphillips India Limited (4-May-2015 to 20-Sept-2020) Roles & Responsibilities:

Providing support to Godfreyphillips Corporate users (VPs Level 1 & 2, VPs, Managers, AM)

Installing, configuring and troubleshooting of Windows-10 Windows-11, 2008/2012 Server

Asigra install policy Enable SCCM Report McAfee Report

Deployment of Operating System via Windows Deployment Service (WDS).

Administration User Account/Password Reset/Computer Accounts Management

Manage DNS, DHCP, File Server, And Print Server& AD. Payroll of Hitachi Systems India (10-March-2008 to Till date) Worked as a Sr. Customer Support Engineer.

Project 6- Make My trip DLF Phase 2, Gurugram. (03 Mar to 02Apr-2015 Project 5– Choice Hotels. Dlf Cyber City Gurgaon. (05 Aug-2015 to 02 Mar-2015) Project 4–Daikin Air-Conditioning India Pvt. Ltd. (26 June-2014 to 03 Aug-2014) Project 3–Naukri.com. NOIDA, (10 Apr-2013 to 25 June-2014) Project 2– JACOBS ENGINEERING INDIA, (20 Dec 2012 to 09 Apr-2013) Project 1– Coromandel Agrico Pvt. Ltd (10 Jan 2008 to Dec-2011 Personal Strengths: -

Interests in means of communication, new technologies and all activities leading to win new skills, knowledge, Abilities in areas of my interests.

Leading Ability, Smart Working, Positive Attitude, and Quick-learner, Customer focused, Ability to multi-task And priorities workload.

Ability to Work as Group Member.

PERSONAL DETAILS

Locations: Delhi North/West

Year of Birth: 1983

Gender: Male

Fathers Name: Ramashankar Singh

Marital Status: Married

Languages Knows Hindi & English

Place: New Delhi, India Upendra Singh