Customer Service Human Resources
Resume:
HEIDY CARABALLO
Contact
Career Objective
*************@*****.***
New York, NY 10019
Experience
&
Enthusiastic learner works well independently and cooperatively with a team. I can
define myself as a hard working, dependable, responsible, and respectful. Seeking to
learn and apply my detail-oriented talent and adaptable personality to fulfill the
company's needs.
ASSISTANT MANAGER
ABERCROMBIE & FITCH — New York, NY
Apr 2018 - Present
Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
Resolved customer complaints and handled refunds and returns to promote satisfaction.
Interviewed potential job candidates and made hiring recommendations to general manager.
Communicated with clients to address questions, concerns and needs and provide quality customer service.
Organized company merchandise and displays to increase brand awareness and product sales.
Tracked store inventories and replenished products according to demand.
Reported customer and employee accidents, injuries and concerns for supervisor review.
Administered annual operating and capital budget to facilitate profitability.
Developed existing team into high productivity, results-oriented unit through creative initiatives.
Conducted monthly meetings to create business plans to drive successful monthly business.
Developed training modules and documentation to train staff.
Education
BACHELOR OF BUSINESS ADMINISTRATION IN HUMAN RESOURCES
Jan 18 YORK COLLEGE, GUY R BREWER BLVD — NY
HIGH SCHOOL DIPLOMA
Jan 14 MANHATTAN BRIDGES HIGH SCHOOL — New York, 10019, NY
Languages
Skills
English
F
Spanish
Bilingual
Softwares: Microsoft Excel, Microsoft Power Point, Microsoft
Word.
Sales Monitoring
Shrinkage Prevention
Accounts Payable and Accounts Receivable
Store Opening and Closing Procedures
Contact this candidate