Darshan Patel

Current Location: Waterloo, ON

SKILLS

User support

Call management

System optimization

Upgrade coordination

Technical documentation

WORK EXPERIENCE

Walmart, Waterloo, ON Sep 2021 - Present

Customer Support Representative

Answered customer questions about policies and procedures with friendly and knowledgeable approach.

Investigated and resolved customer concerns related to order inquiries and delivery tracking.

Maximized satisfaction by anticipating needs and consistently offering expert support.

Used probing questions to discover root causes of problems.

Handled most issues within one call and consistently met performance targets.

Assisted customers with obtaining repair services and followed up to verify satisfaction with results.

Tracked changes in company product line to deliver top-notch support to customers.

Processed replacement parts questions in company ERP system, also have relevant experience in Order Management by managing, tracking and fulfilling customer's queries regarding the order and also responsible for managing the order until it gets delivered.

TTEC, Ahmedabad, India Jan 2020 - Aug 2021

Technical/Customer Service Representative

Handled customer inquiries, payments and service requests.

Delivered fast and friendly service to handle questions and service complaints.

Collaborated across departments to resolve customer-related issues.

Collaborated with colleagues and co-workers to deliver quality customer experience.

Enhanced customer satisfaction with fast, knowledgeable service.

Informed customers of promotions and special offers to increase sales. EDUCATION

Conestoga College, Cambridge, ON May 2021 - Aug 2022 Post Graduate Diploma in Web Development

Gujarat Technological University, Ahmedabad, India Aug 2016 - Aug 2020 Bachelors of Engineering in Computer Engineering

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