Customer Service Network Security
Resume:
John
Hernandez
ㅡ
Objective
**.**.*********@*****.***
To secure a position at a professional capacity in the IT industry. While learning and providing exemplary technical service in a professional manner with room to grow within the technical industry. ㅡ
Skills ● Bilingual (English/Spanish)
● 20,933 KSPH
● Professional Telephone Techniques
● Professional Customer Service
● Excellent Communication Skills
● Knowledge of Linux OS
● Problem Solving
● Knowledge of Mac OS
● Knowledge of Windows OS
ㅡ
Experience
GW Security / Senior Tech Support Engineer
May 2022- Present
● Troubleshooting and providing resolution for customers remotely .
● Helping cx navigate their personal networks in order to solve technical issues .
● Providing excellent customer service to all technical support calls tier 1 and senior tech engineer calls.
● Consistently exceeding the company's high support customer reviews .
● Acted as stand -in trainer for new technicians .
● Deep understanding of team viewer.
● Understanding of basic networking protocols
DHCP/ TCP IP .
● Port forwarding
A.Q.H.I / Supervisor
June 2012 - 2022
● Conducted daily production and operation meetings
● That facilitated stronger communication and efficiently resolved critical issues .
● Complied with safety procedures and federal laws
● Regulating waste disposal
● Complied with all osha and company regulations
● Removal of asbestos from homes and offices
2
● Increased company work order by 15% in providing detailed review
● And recommendations for asbestos removal
● Daily briefing per job/ costumer
● Partnered with employers and customers to ensure safe working environment
ㅡ
Education
Cal State Long Beach
June 2021 - February 2022
I attended a Cyber Security Boot Camp, where I learned the basics on Networking, Network Security, Linux OS Security, Cloud computing, Python coding, DFIR & Threat Hunting.
Tri-Community Adult School-Pioneer
2011
ㅡ
Awards
Badge name: Computer Networking
Badge name: Network Security
Badge name: Microsoft Security
Badge name: Cloud Security
Badge name: Linux Security
Badge name: Cyber Infrastructure and Technology
Badge name: Introduction to Python for Security
Badge name: DFIR & Threat Hunting
Badge name: Offensive Security: Ethical Hacking
Badge name: Cybersecurity Professional Certificate Program
Contact this candidate