Customer Service Representative

TANYA RICKS

*** ****** ****** *********, *** Jersey 07208, 732-***-**** ************@*****.***

SUMMARY

Skilled Customer Service liaison, committed to addressing both customer and employee concerns with speed, accuracy and professionalism through a well-trained team; focused with a proven capacity to troubleshoot issues ensuring customer satisfaction through a high level of professionalism, patience and efficiency. Superior computer skills and telephone etiquette. HIGHLIGHTS

*Excellent verbal and written communication skills *Team Leader *Employee relations specialist

*Conflict resolution proficient *Strong problem solving abilities *Excellent Troubleshooting skills

*Strong Time Management Skills *Patient Listener to all Customer needs EXPERIENCE

06/2007 – Present Customer Service Representative

Dr. Leonard’s Healthcare – Edison, NJ

● Develop effective relationships with all departments through clear communication.

● Demonstrate Leadership Qualities in order to lead by example.

● Provide accurate and appropriate information and feedback in response to customer inquiries.

● Work with Department Supervisors to ensure appropriate changes are made to improve department productivity.

● Analyze research and resolve all customer complaints and issues.

● Obtain purchase authorizations from the proper departments.

● Complete all miscellaneous returns accordingly

● Provide quality customer service within a high volume inbound call center.

● Responds to customer calls and inquiries regarding orders and warranty issues.

● Maintain customer database of profiles and updates. EDUCATION

9/86 – 8/87 Certificate in Business Administration Robert Walsh Business School – Union, NJ

PROFESSIONAL SKILLS

● Microsoft Office

● Nice Systems

● Reception keyboard

● Calculator

● Mail sort

● Shipping and Receiving

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