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Customer Service Assistant Manager

Location:
Waltham, MA
Posted:
July 20, 2023

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Resume:

Elizabeth DesMarais

** ******* ****

Waltham, Ma 02453

781-***-****

Cell 617-***-****

Experience

**** – Present 3Day Blinds, Design Consultant

Measure, design, present and sell custom window treatments such as blinds, shades, shutters and draperies direct to homeowners. Responsibilities include post sales direction to production and installation staff to insure smooth results and customer satisfaction. I average a minimum of 60% close rate and form strong lasting relationships with my clients which leads to a high percentage of referrals and returning clients.

2001 - 2015 Closet and Storage Concepts, Designer/Sales/Marketing

Measure, design, present and sell custom closets and storage systems such as home offices, home entertainment centers, mud rooms, garages and cabinets and counters direct to homeowners. Responsibilities include post sales direction to production and installation staff to insure smooth results and customer satisfaction. Sales and marketing to builders, contractors and other industry professionals. Involvement in professional organizations such at NARI for networking and making industry connections. I average a minimum of 75% close rate and form strong lasting relationships with my clients which leads to a high percentage of referrals and repeats.

2009-2011 Bill Shea’s, Sales

In home sales of granite, quart and other solid surface choices for kitchens and bathrooms. Presented, designed and priced each job and readied for fabrication and installation. Cross selling closets, counters and design services.

1985-2000 Western Union, Account Executive

Sales of direct mail products to businesses. Training corporate clients one on one and classroom style. Office management and heavy administrative duties. Successfully met quote for many years and won numerous awards.

1976-1984 Bloomingdales, Assistant Manager

Sales, customer service, inventory control, floor display and assistant department manager in housewares and furniture. Managed seasonal shops and was responsible for scheduling, inventory selection, sales tracking and reporting. Sales always exceeded expectations.

Education:

University of Massachusetts and St. Clare High School

Interests Include:

Cooking, photography, painting, pet care, elder care, home décor and politics.

Summary:

I am a person who loves to meet new people. I am an independent worker and I enjoy being out and about. I have experience in a wide variety of businesses. In fact, between the above career oriented jobs, I also was a waitress and bartender. These are positions that I think build character, patience, endurance and people skills. I believe that I would be an important and integral part of any company while I learn and strive to improve profits and customer service. I aim to work in an environment that encourages growth, supports employees and a creates a mutually beneficial relationship. In every position I have held, I have been the most loyal and committed employee. I take my job seriously and strive for perfection.



Contact this candidate