Customer Service Representative

SC

SHAKIRA CRIDER

*******.******@*****.*** 940-***-**** Dallas, Texas 75243

Successful health information professional accomplished in maintaining complex and comprehensive records systems. Enhanced operations by identifying and recommending upgrades. Fully versed in medical terminology and code classifications. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Reliable & Trustworthy

First Aid/CPR

Problem Resolution

Good Work Ethic

PPE Use

Microsoft Office

Customer Service

Wise Health Surgical Hospital Denton,

TX

Registrar

03/2021 - 02/2023

Answered questions and fulfilled requests with friendly and knowledgeable service.

Registered patients for diagnostic appointments, surgeries and medical consultations using electronic health record system. Proofread documents carefully to check accuracy and completeness of all paperwork.

Interviewed patients to complete documents, case histories and intake and insurance forms.

Collected, evaluated and stored documents securely in permanent records. Processed patient medical records requests in compliance with HIPAA guidelines.

Ordered and restocked supplies in line with budget limits and office needs. Accessed patient charts to collect, abstract and extrapolate patient data. Leveraged scheduling system to determine availability of date and time requested.

Pushed computer cart to register patients at bedside and obtain account information.

Autumn Leaves Memory Care Carrollton,

TX

Caregiver

07/2022 - 01/2023

Supported bathing, dressing and personal care needs. Maintained clean and well-organized environment for client happiness and safety.

Improved patient outlook and daily living through compassionate care. Laundered clothing and bedding to prevent infection. Assisted with meal planning to meet nutritional plans. Summary

Skills

Experience

Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.

Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges. Followed care plan and directions to administer medications. Drove clients to shop for groceries, attend doctor appointments and run errands.

ShakiraLowes Distribution Center (Remote)

Dallas, Texas

Customer Service Representative

06/2020 - 01/2022

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Set up and activated customer accounts.

Consulted with customers to resolve service and billing issues. Educated customers on special pricing opportunities and company offerings.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Assisted customers with making payments or establishing payment plans to bring accounts current.

Molina Healthcare (Remote) Houston, TX

Healthcare Customer Service

Representative

04/2017 - 10/2019

Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.

Managed customer inquiries through telephone, email and social media interfaces.

Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.

Documented and managed patient information in computer system. Answered patient questions and fielded complaints to resolve issues. Scheduled and confirmed patient appointments with patients and healthcare professionals.

Coordinated with patients and healthcare professionals to meet patient needs.

Obtained insurance verification and authorization to submit financial clearance of patient accounts.

Obtained proper authorization and identification to release confidential medical records.

Referred patients to appropriate professionals and services. Private Home Health Care Champaign, IL

Private Caregiver

08/2016 - 01/2018

Helped clients with personal needs from exercise to bathing and personal grooming.

Improved patient outlook and daily living through compassionate care. Made beds, swept floors and sanitized surfaces to support activities of daily living.

Maintained clean and well-organized environment for client happiness and safety.

Engaged with patients and families to provide emotional support and daily living instruction.

Supervised medication administration, personal hygiene and other activities of daily living.

Aided with mobility and independence for disabled individuals and continually monitored safety.

Assisted patients with daily personal hygiene.

Tracked and reported clients' progress based on observations and conversations.

Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.

Integrity Health And Education Denton, TX

CNA Trade

11/2022

University of Illinois At Urbana-Champaign Champaign, IL High School Diploma

05/2015

Certified Nurse Aide Training - 2022

Education and Training

Certifications

Contact this candidate