William Minthorn

Richland, Washington, United States

adyfc1@r.postjobfree.com 541-***-****

linkedin.com/in/william-minthorn-ab1a9571 http://minthorndata.com/

Summary

IT Services Professional with over 10 years of experience and a Bachelor's degree in Environmental and Ecosystems Sciences with a minor in Geology. Adept at providing comprehensive IT support and solutions while actively incorporating environmental considerations. Experienced in software development, systems administration, and troubleshooting, with a proven track record of delivering sustainable and efficient IT solutions. Possesses strong communication and problem-solving abilities, fostering effective collaboration and driving successful outcomes. Demonstrates a passion for leveraging technology to make a positive impact on the environment.

Career highlights:

•Utility player providing IT Support in all Information Technology related issues for McClatchy Newspapers with over 30+ sites.

•End to End member of Los Angeles County/State of California LRS project, building improved social service automated welfare system and various social service programs. Demonstrated ability to quickly ramp up and understand immense welfare system serving approximately 2.2 Million people in Los Angeles County and approximately 5 Million people in California. LRS will support approximately 3000 Users when launched in late 2015.

•QA Tester and Automation engineer for Authentication and Authorization security protocols as required by AT&T for affiliated web and mobile applications.

•Helpdesk technical support for AT&T Retail locations.

•Supported Order Management System of AT&T U-verse high-definition technology.

Experience

Freelance

http://minthorndata.com/

Febuary 2023 - Current

•Configured Linux Virtual Machine in Google cloud with firewall

•Deployed Python website showcasing GIS maps, R language scripts and other skills with Flask library.

•Created page with NASA picture of the day retrieved by NASA API

•Created ISS tracking page developed in Cesium ion 3D Geospatial model library

•Created test harness Authentication flow implementing OAuth 2.0 redirect URI

Data Center Tech

Insight Global

October 2020 - October 2020 (1 month)

•install fiber optic cabling for Amazon data center complex

•Prepare server hardware with Backup Battery Units

•connect Fiber Optic breakout to hardware.

•install patching cables and install patch panels.

Information Technology Administrator

Wipro

May 2018 - Jan 2020 (1 year 8 months)

•Domain Migration and System Upgrades: Successfully executed domain migration for over 300 Windows computers and led numerous Windows 7 to Win 10 upgrades, ensuring smooth transitions and improved productivity. Experience in Active Directory.

•Software Deployment and Inventory Management: Proficiently utilized KACE Quest software to image workspaces and laptops, deploy software, and effectively manage inventory, optimizing operational efficiency.

•Mac Device Management and Security: Managed Mac devices using Addigy, optimizing performance and security measures to ensure a stable and protected environment.

•Troubleshooting and Issue Resolution: Proactively identified and resolved hardware and software issues, minimizing downtime and ensuring maximum user satisfaction. BMC Trackit Ticketing and Bomgar Remote desktop support. Supported Office 365 and Adobe Creative Suite.

•Infrastructure Management and Network Changes: Implemented physical changes to network infrastructure, including patch panels, ISPs, and servers, optimizing connectivity and scalability, while preserving data center integrity.

Local IT

Vaco

Dec 2017 - May 2018 (6 months)

•Probationary period for Local IT Role for Tri-City Herald

Business Analyst

Cayuse Holdings

May 2016 - Nov 2016 (7 months)

•Business Analyst contracted by AT&T developing an Ecommerce application to generate contracts to sell remote VPN services and packages World Wide

•Gathering requirements from stakeholders.

•Analyzing existing contract generation processes.

•Designing the solution, including specifications and integration requirements.

•Facilitating communication between stakeholders.

Software Tester

Cayuse Holdings

Dec 2015 - Apr 2016 (5 months)

•Conducted comprehensive testing of outpatient Healthcare application iHealthHome.

•Assumed full ownership of testing responsibilities throughout the project lifecycle.

•Introduced efficient testing processes and methodologies into a lean development organization.

•Collaborated closely with cross-functional teams to ensure comprehensive testing coverage.

•Identified and documented software defects, working closely with development teams to facilitate timely resolutions.

•Provided clear and concise reports on testing progress, issues, and recommendations for improvement.

Business and Systems Integration Consultant

Cayuse Holdings

Sep 2013 - Sep 2015 (2 years 1 month)

•Contracted by Los Angeles County to develop the Statewide Automated Welfare System (SAWS) for California, utilizing the Consortium IV framework to replace LEADERS and introduce the comprehensive LRS (LEADERS Replacement System).

•Extensive experience in the software development lifecycle (SDLC) and knowledge of social service programs and eligibility criteria

•Contributed to 200+ design specifications for online pages, maintaining documents and mockups.

•Implemented and mapped test elements in IBM Team Concert and authored complex test scenarios.

•Successfully migrated development management software from IBM to HP Quality Center.

•Developed 150+ automated test scenarios using VBA, integrating UFT with SQL and UNIX SSH.

•Managed critical regression suite for 3 environments and provided support for complex situations.

•Generated tailored data for UAT lab and met rigorous development schedule goals.

Application Developer Mentor

Cayuse Holdings

Jul 2013 - Sep 2013 (3 months)

•Mentored new hire students in software development, focusing on skill sharing, knowledge transfer, and expertise development.

•Provided instruction and training in fundamental Java Development, XML, SQL, and introduced the Spring Framework.

•Coached students by recognizing their learning styles and tailoring information to optimize their ability to absorb new concepts.

•Fostered success with an 80% completion rate and a significant turnaround of billable resources shortly after the completion of the academy.

Quality Assurance Tester

Cayuse Holdings

Apr 2010 - Apr 2013 (3 years 1 month)

•Quality Assurance tester with extensive expertise in Jmeter and various aspects of QA testing, including functional and JavaScript development support AT&T Authentication and Authorization protocols for Web and mobile Applications.

•Proficient in the Ant automation framework and experienced in Java development, Selenium automation with JavaScript, and QTP automation using VBScript.

•Demonstrated success in implementing automated regression testing for browser and mobile applications.

•Core team member in Agile Development Methodology, contributing to efficient and effective software development processes.

•Skilled in Android SDK/Eclipse Mobility Testing and manipulating XML and web services using SOAP requests.

•Proficient in analyzing and repairing data using SQL queries, ensuring data integrity in testing processes.

•Strong coaching and supervisory background, providing guidance and support to team members.

•Excellent communication skills, able to effectively collaborate with both technical and non-technical team members.

Help Desk Specialist

Cayuse Holdings

Aug 2009 - Apr 2010 (9 months)

•Provided computer help desk support via telephone and remote desktop software Dameware to AT&T retail locations, assisting with PC hardware and software issues, multimedia displays, unmanned payment kiosks, and various devices and peripherals.

•Demonstrated exceptional communication skills, effectively conveying technical information to non-technical users and maintaining a warm demeanor when handling customer inquiries.

•Adapted to emergency scenarios, acting as the first responder to network outages at locations, performing initial troubleshooting, and assessing the network health.

•Developed a program using AutoIT to automate ticket creation and resolution within Remedy Software, streamlining the support process.

•Achieved lightning-fast issue resolution by quickly identifying and resolving a significant number of technical issues while maintaining a high level of customer service.

•Displayed a wide-ranging capacity and ability to tackle a gamut of technical issues, ensuring comprehensive support to retail locations.

Production Support Analyst

Cayuse Holdings

May 2008 - Aug 2009 (1 year 4 months)

•Specialist in providing functional and technical support for an AT&T Uverse order management system, offering a comprehensive range of services from basic to advanced production user support and custom coding.

•Strong background in SQL and proficient in generating manual SOAP requests, enabling effective troubleshooting and custom solution development for production issues.

•Specialized in monitoring and recovering real-time broken orders within the order management system for a telecom company, working closely with field technicians and handling multiple tasks.

•Proficient in utilizing Toad for SQL querying Databases and Quality Center for issue tracking and management.

•Delivered skillful solutions in demanding situations, providing fast turnaround and accurate results on the first attempt, particularly when field technicians required immediate assistance.

Education

Washington State University Tri-Cities

B.s, Environmental Science

2010 - 2022

B.S. Environmental and Ecosystem Sciences with Earth Science Minor.

GIS-focused courses including SOIL SCI 468 GIS Spatial Analysis, SOIL SCI 368 Geographic Information Systems. Trained in QGIS software. · coordinate systems, projections, and spatial reference systems · geocoding and georeferencing · cartography and map design principles · Spatial

Query · Buffering · Spatial Interpolation · Network Analysis · Hotspot Analysis · Spatial Regression · Geostatistics · Raster and Vector Formats

STAT 212, and STAT 412 skills in Multivariate Statistics · Statistical Modeling · Statistical Data Analysis

· Data Visualization · Python (Programming Language) · JASP · R Shiny · RStudio · R (Programming

Language)

Blue Mountain Community College

Associate of Arts, Liberal Arts and Sciences, General Studies and Humanities

2003 - 2016

Oregon Transfer of Arts

Skills

Python (Programming Language) • R (Programming Language) • Statistical Data Analysis • Software

Development Life Cycle (SDLC) • Quantum GIS • Java • Spatial Analysis • Global Positioning System (GPS) • SQL • Active Directory

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