DWIGHT R. HAMPTON

adyfac@r.postjobfree.com

702-***-****

SUMMARY OF QUALIFICATIONS

Extensive service experience as a Hotel Casino Security Dispatcher, Security Officer & Engineering Dispatcher. I coordinate information received from hotel guest for compiling and submitting reports on the guest behalf. I also collaborate with management to correct deficiencies. I am committed to resolving customer conflicts as a positive reflection of company compliance policies.

SKILLS AND ABILITES

Experience Dispatching Customer call intake. Microsoft Office 365 software, Typing skills 40wpm.

Coordinating guest needs as requested Schedule work events.

Submit incoming request for internal repairs Process email instruction.

Amadeus Maintenance Software, Novola Hotel Organizational Software

Work History

FCC Eng. Dispatcher Fountainebleau Hotel & Casino Feb. 2023 to May 2023

Responsibilities include the following: Monitoring the operation of the EST #3 Fire Command Digital Control panel & Interface system. I am to Notify Engineering of all possible fire alarms, supervisor’s alerts and troubles alerts that require an Engineers response. I provided accurate event locations to the Engineers so that the cause of the event can be resolved quickly. I monitor all email communications for coordinating repair requests from all hotel Departments, public areas, as well guest requesting assistance for issues found in the guest rooms. Schedule future maintenance repairs as well as coordinate movement of hotel assets need for hotel future events. Schedule follow-up responses to insure the guest issue are resolved upon completion of the task. Coordinate and communicate the daily events report to management and the oncoming Associates.

FCC Eng. Dispatcher Resorts World Hotel & Casino Nov. 2021 to Feb 2023

Responsibilities included the following: Monitoring the operation of the EST #3 Fire Command Digital Control panel & Interface system. Notify Engineering of all possible fire alarms, supervisor’s alerts and troubles alerts that require an Engineers response. Provide accurate event locations to the Engineers so that the cause of the event can be resolved quickly. I monitor all email communications for coordinating repair requests from all hotel Departments, public areas, as well guest requesting assistance for issues found in the guest rooms. Schedule future maintenance repairs as well as coordinate movement of assets need for hotel future events. Schedule follow-up responses to insure the guest issue was resolved upon completion of the task. Coordinate and communicate the daily events report to management and the oncoming Associates.

Security & FCC Eng. Dispatcher Virgin Hotel & Casino Mar. 2021 to Nov. 2021

Responsibilities include the following: Monitoring the operation of the EST #3 Fire Command Digital Control panel & Interface system.

Notify Engineering of all possible fire alarms, supervisory alerts and troubles alerts that require an Engineers response.

Provide accurate event locations to the Engineers so that the cause of the event can be resolved quickly

Document all high priority events into the Itrak Security software system.

Dispatch officers with the use of the Itrak Security Dispatch software and two way radio to service requests and emergency situations using appropriate protocol languages.

Notify emergency services, such as ambulance services, Clark County Fire Department and the Metropolitan Police Department when situations arise.

Compile Media photos and video coverage to accompany the reports generated by the Security department to support the facts documented by the Report writers.

Security officer Cosmopolitan Hotel & Casino Feb. 2020 to Feb. 2021

As a Security Officer for the Cosmopolitan my duties were the following: Patrolling designated assigned areas for undesirable persons and under age minors active.

Protect the Hotel Guest, Employees & hotel property to preserve the hotel brand image.

Respond to guest and employee accidents to render assistance and or first aid.

Collect vital information necessary for documenting incident reports.

Detain suspect for arrest by the metropolitan Police department.

Dispatcher/Security Officer Sahara Hotel & Casino Aug. 2014 to Dec. 2019

Responsibilities include the following: Monitoring the operation of the EST #3 Fire Command Digital Control panel & Interface system.

Notify Engineering of all possible fire alarms, supervisory alerts and troubles alerts that require an Engineers response.

Provide accurate event locations to the Engineers so that the cause of the event can be resolved quickly

Dispatch officers with the use of the Itrak Security Dispatch software and two way radio to service requests and emergency situations using appropriate protocol languages.

Notify emergency services, such as ambulance services, Clark County Fire Department and the Metropolitan Police Department when situations arise.

Compile Media photos and video coverage to accompany the reports generated by the Security department to support the facts documented by the Report writers.

Security Officer Tahiti Village Resort May 2014 to Aug. 2014

Required to rover the resort grounds, pool areas and parking locations to further the security of the guest wellbeing.

Monitored the hotel for undesirables, suspicious persons, detain suspects for arrest.

Officers provide a safe environment from the unforeseen event that may arise from day to day.

Dispatch/Security officer Four Queens Hotel & Casino Mar. 2014 to May 2014

As a Security Officer for the Four Queens Hotel, the Security Officer had a dual role with assisting guests with hotel information & directions, guest room assistance and employee accidents, conducting investigation for reports.

Officers monitored the hotel for undesirables, suspicious persons, under age gaming and detain suspects for arrest.

I work with supervisors to resolve aggressive conflicts to include notification of the Metropolitan Police, Fire and Rescue ambulance services.

Dispatcher/Security Officer Venetian & Palazzo Hotel Casino May 2008 to Feb. 2014

I developed a report writing style that showed the facts as well as told the story of the reported event. I located and Monitored unknown suspects using the Dellmeier video system I also developed my interviewing and investigative skills while work in the potion of Security Office.

I am able to operate efficiently in a high stress work environment providing the best possible services to all Guest, Employees and management team. Dispatched, I coordinate media photos and video coverage to accompany the reports generated by the Security department to support the facts documented by the Report writers.

Respond to guest accidents, room emergencies, employee accidents and coordinate investigation for reports. Receive incoming calls from the hotel guest and determining the guest needs and redirecting the callers to the appropriate department. Schedule follow-up responses to insure the guest issue was resolved upon completion of the task. I coordinated and communicated the daily event report to management and the oncoming Associates.

Education and Training.

Education and Training

North Chicago Community High School, North Chicago Ill. High School Diploma

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