Customer Service Experience

Termonica Shania-Joyce Jones

East Orange, NJ 201-***-****

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Specialize in executing complicating assignments within fast-paced environments. Can work independently and as part of a team effectively to meet expectations. Demonstrates exceptional customer service and organizational abilities. Welcome any offer to learn and grow in other professions.

Areas of Expertise

Customer Service

Decision Making

Professionalism

Time Management

PROFESSIONAL EXPERIENCE

Newark International Airport, Newark

Cashier/Store Representative

Communicated internally and directly with customers to provide efficient customer service experience possible.

Provided support with team members and managers.

Performed as a cashier at the first desk and entire store, named as “America”.

Panera Bread, Springfield, NJ

Cashier, Barista, Table Server

Executed multiple tasks and roles

Instrumental in training new employees.

UPS, Secaucus NJ -Warehouse

Contributed to Warehouse of Ups Drivers, Package handlers and sorters by lifting and transporting multiple packages on to belt, ups delivery truck and other sides of the factory

Package sorter

Performed as a Package handler

Crowne Plaza Hotel (Parsippany, NJ)

Clean and disinfect bathrooms

Shampoo Carpets, rugs and upholstery as and if needed

Remake beds and make sure bed is striped

Made sure to maintain health and sanitary requirements

Voluntary work

- NJ Commercial & Residential Cleaning

- East Orange General Hospital

*I have a high standard for cleaning such as, deep clean, banquets, moving clean, office clean and etc.

Banquets setups

Hotel setups

Funeral Homes

Eight year of Cashier/Customers Service experience

Diploma, College Preparatory, St. Mary’s Assumption High School, Elizabeth, NJ

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