Felicia

Pfluger

**** ********* **

Springdale, AR 72762

512-***-****

adyf4k@r.postjobfree.com

Objective

Career advancement in project management related to information technology, serving a diverse client profile.

Employment History

Regional retail specialist

November 2021-present, premium retail services

Closely working with many of walmarts large suppliers such as loreal,energizer d82 categories- clipstrips. Walking with loreal team often and communicating to brands

Helping with inventory issues, and modular integrity. Advising Walmart to order goods.

Project Manager

January 2017-2021, CompuCom®, Bentonville, AR

Oversee Wired Network Refresh for large retail client (Walmart), involving change of network gear without service interruption to sites, averaging 2-3 sites per week

Coordinate communication between CompuCom®, Walmart, Southern Electric, and other project coordinators about project status and updates

Update CompuCom® financial department on billable services

Develop product strategy for enhancing Walmart network services

Maintain remote environment team using Workday, Webex, and Google tools (i.e., Sheets)

Unix Team Lead

February 2015-May 2017, CompuCom®, Bentonville, AR

Lead team of 12 Unix/Linux server support associates for large retail client (Walmart)

Manage over 26,000 servers

Drive daily operations, including scheduling, hiring, and communication

Research and reporting to push sales projects within Walmart corporate environment

Lead team of 8 for escalations and resolutions

Assistant Store Manager

March 2012-May 2014, Walmart, Fayetteville, AR

Operations, including: hiring, firing, evaluations, and associate development

Customer service

Profit and loss analysis to evaluate scheduling needs and budget store costs and margins

Key holder

Support Manager

October 2010-May 2014, Walmart, Fayetteville, AR

Coach and mentor, leading 60+ associates per night

Inventory control, maintenance, cashiering

Set team strategy and define nightly goals

Education

2004-2014, University of Arkansas, Fayetteville, AR

B.M. in Music Education with Instrumental Concentration, B.A. in Psychology

6 hours away from Masters in Early Childhood Development Other Experience

Comets Soccer Club, Youth Soccer Coach (June 2016 – current)

National Coaching D License

Develop special needs programs

Coordinate teen suicidal hotline

References

References are available upon request.

Contact this candidate