Customer Service Data Entry

Richard L. Jackson

Email: *************@*****.***

M: 945-***-****

Key Skills: Talented and dependable worker, skilled in data entry, typing and outstanding computer and customer service skills.

Communication - Deals with internal and external customers at all levels via telephone and email, to ensure successful communication via actively listening and probing questions.

Team Player - Enjoys sharing knowledge and encouraging development of others to achieve specific team goals.

EMPLOYMENT:

1. ANTIQUE WAREHOUSE – (08/2022-Current)

maintenance of shelves/inventory

assist freight handling

load and unload trucks

accurately stocking shelves

pulling stock for an order

represent the company in a positive and professional manner

ability to organize and manage multiple priorities

load, unload, move, count / pick, stack and stage product and materials

unload and verify quantities, specifications and quality of orders

receive goods by way of scan gun or computer prior to physically placing away by pallet jack

building shipment pallets efficiently and loading dock level trucks

transfer pallets to proper location according to management direction by way of scan gun or computer

following set company and OSHA safety rules, regulations, and guidelines at all times

performs other duties and responsibilities as necessary

2. Delmonte Foods – 2020 -2021

Staffmark – Various warehouse positions 2021-2022 - 13.00 to 15.00 an hour

Unemployed from 2017-2020

3. HOME DEPOT – (01/2014-01/2016)

Salary: $14.00 per year Hours per week: 32

San Jose, CA

Duties: Stocking and inventory management, auditing, machine operations, customer service, assembling and accessing current and future projects. Home depot also provides monthly required training classes to further knowledge in our field. MET is a team effort, we work together to complete projects and general service. Organized the sales floor to create an enjoyable and safe shopping environment, and giving customer service when requisite by customer on demand. Received several honorary employee awards for customer service and attendance.

4. Gildner Auto – (03/2012 -10/2013)

Salary: $12.00 per year Hours per week: 32

Arkadelphia, AR

Duties: Auto Detail, provide automotive interior and exterior cleaning services that meet company or client specifications. They handle everything from a simple wash and vacuum to more intensive cleaning jobs, including hand washing vehicles, steaming and deodorizing interiors, and applying waxes, polishes, or protective agents to cars. Cleans upholstery, rugs, and other surfaces, using cleaning agents, applicators, and cleaning devices.

5. STORE ASSOCIATE – AAFES (09/2011-02/2012)

Salary: $11.25 per year Hours per week: 32

Jacksonville, AR (Little Rock Air Force Base)

Duties: Sold a variety of merchandise to customers using salesmanship and courtesy. May operate a cash register or other sales related equipment; balances daily financial transactions. Practices loss prevention procedures and performs other related retail duties as required. Noted for personal service, concern for customers, amiable disposition and knowledge of AAFES/retail policies and business procedures. Takes merchandise from the stockroom to the sales floor. Displays and replenishes merchandise in a neat and presentable fashion in accordance with instructions. Advises supervisor when damaged/defective merchandise is found. May price-mark merchandise, as required. Cleans fixtures and removes boxes, trash, and excess merchandise from the sales floor. Setting up promotional displays, such as posters, mannequins, window displays, display cases, and general seasonal presentation material. Maintaining inventory in the back, arranging inventory on the store floor, tagging merchandise, setting up promotional material and displays, replenishing inventory, reorganizing items, maintaining a neat and tidy store

6. STORE ASSOCIATE – SEARS (08/2010-09/2011)

Salary: $10.50 per year Hours per week: 32

Jacksonville, AR (Little Rock Air Force Base)

Duties: Helped consumers with general promotions in store and all store products. Stocked all the products on the shelves in well manner. Responsible for handling all cash register duties. Understood all the responsibilities at work place including safety. Recognized, priced and stored merchandise. Handled all the complaints from customers with sensitivity. Assisted other colleagues in all cash register responsibilities including balancing, handling customer purchases, and organizing cash register. Handled ordering, checked deliveries and restocked shelves. Assisted customers with locating merchandise, by ordering out of stock merchandise for in-store pickup and home delivery. Supported management by restocking merchandise and maintaining excellent customer service standards. Setting up promotional displays, such as posters, mannequins, window displays, display cases, and general seasonal presentation material.

7. BURGER KING (08/2009-08/2010)

Salary: $7.50 per year Hours per week: 32

Jacksonville, AR (Little Rock Air Force Base)

1. Actively participates in the preparation of foods by

(a) paring, cutting, dicing, chopping, washing, and/or cleaning vegetables and fruits,

(b) opening cans and cartons,

(c) cleaning meats for roasting,

2. Participates, along with supervisors/management staff, in the establishment and achievement of service and sales goals for the food activity. Assists in insuring optimum stock availability by taking periodic stock counts; advises management staff of slow-moving, out-of-stock, defective, and damaged merchandise; and informs management of customer requests or complaints.

3. Makes coffee in urns. Carries food from kitchen to steam tables and sets up the steam tables, as desired.

4. Cleans work area, utensils, and equipment; separates and removes garbage; and mops floors and washes walls, windows, and tables.

5. Replaces glassware, dishes, and silverware, and refills condiment containers. Wipes and washes tables, counter tops, etc.

6. Insures compliance with fire, safety, sanitation, and security regulations.

8. COMMISSARY STORE WORKER (08/2008-08/2009)

Salary: $9.50 per year Hours per week: 32

Jacksonville, AR (Little Rock Air Force Base)

Duties: Perform a variety of tasks such as price marking, shelf-stock replenishment, segregating, rotating, receiving, and displaying items for sale. Processes/price marks subsistence items and segregates damaged or unacceptable merchandise. Unloads incoming stock, transports to warehouse storage location and stores merchandise. Participates in inventory of stock; uses cardboard baler and electric hydraulic/hand-operated pallet jacks and assists with maintaining adequate standards of sanitation throughout the store. Unload groceries from trucks. Put groceries on shelves and maintain a clean work area. Observe company’s safety rules and guidelines. Working in a busy environment lifting up to 60 pounds occasionally - 30 to 40 pounds frequently and up to 10 pounds constantly. Assisting customers with prices or location. Perform a variety of duties involved in the handling, preparing, and maintaining of stock levels of grocery and produce items. Place stock on shelves or display counters. Participate in receiving, storing, pricing, and displaying fruit, vegetable, working supplies and equipment. Participate in conducting inventories and maintaining records of orders, receipts, and sales. Ensure that all shopping areas are clean, neat and safe. Receive requisition order receipts from department managers to place orders of commissary items with suppliers.

9. FEDEX – PARCEL SORTER (08/2007-08/2008)

Salary: $9.50 per year Hours per week: 32

North Little Rock, AR

ESSENTIAL DUTIES/RESPONSIBILITIES

• truck loading/unloading • palletizing

• package/envelope sorting • scanning

• pulling inventory • stock room organization

• other duties, as assigned

• work on various mail machines in a high-volume production environment (machines include: inserter, letter opener, sorter, print machine, address printer, shipping station, postage machine)

• sort incoming USPS mail and special delivery packages – FEDEX, ups, sort and process outgoing mail; • lift large bundles of mail, overnight package and shipments of paper and envelopes (up to 50 lbs)

• basic office skills – typing, data entry, sending and receiving faxes, sorting mail, and other administrative duties; • high level of customer service with a friendly cooperative attitude.

• participate with cross-training skills with other mailroom associates.

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