Customer Service Representative

SHERYL MCGLOCKLIN

*** **** *** *, *********, Florida, 34208, US • 941-***-**** • ******.************@*****.*** Relying on 7 years of experience in providing outstanding customer service. Empathy, dependability, and enthusiasm for customer satisfaction. Customer service is a priority.

Positive

Customer service

Data entry

Good listening skills

High School - 1985

Andover HIgh School - Linthicum Heights, MD

Customer Service Representative - May, 2021 to July, 2023 Alorica - Sarasota, FL

Answered phones

Assisted customers with their banking needs

Assistant Store Manager - January, 2019 to April, 2021 Family Dollar - Bradenton, FL

Was in charge of the opening and closing procedures, as well as making suggestions for improving the efficiency of daily operations. Assisted team members in providing friendly, knowledgeable service by implementing proactive monitoring and corrective action strategies.

Inspired and motivated employees to achieve high levels of performance.

Was in charge of supervising associates who were in charge of stocking shelves, rotating stock, and receiving deliveries. Was in charge of supervising associates who were in charge of stocking shelves, rotating stock, and receiving deliveries. Was in charge of supervising associates who were in charge of stocking shelves, rotating stock, and receiving deliveries. Counted tills to ensure accuracy

Counted daily deposit

Took deposit to bank

Professional Summary

Skills

Education

Work History

Deli Clerk - June, 2018 to January, 2019

Yoder's Deli - Sarasota, FL

Carefully listened to customer instructions and prepared orders based on their preferences.

Kept refrigerated and frozen items at the proper temperatures to comply with food safety regulations.

Prepared ingredients and restocked supplies in preparation for anticipated busy periods during downtimes.

Kept work areas clean, neat, and sanitized to prevent illness or injury among coworkers and customers.

Received payment in the form of cash, check, credit card, or mobile payment, which I promptly processed, for accuracy

Cashier - January, 2016 to October, 2018

Detwiler's Farm Market - Palmetto, FL

Kept well-stocked cashier lanes and store shelves to promote strong sales.

Help customers by guiding them and answering their questions. Greeted customers with a smile and offered prompt and dedicated assistance.

Wrapped and bagged items for customers to protect them from damage and make them easier to transport.

Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans. Independently resolved issues with POS systems, card readers, and receipt printers to avoid customer delays.

Help customers by providing information and resolving any issues they may have.

Used [Software] to draft and submit end-of-shift reports.

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