Call Center Technical Support
Resume:
KEVAHN Technical POWELL Support
Agent
Soft Skill
Hard Skill
My Contact
Education Background
About Me
Achievements
Professional Experience
************@*****.***
Main Street Hopewell, Hanover
2022
Teleperformance Technical Support
Agent 2022 – Present
Surpassed the Issue
Resolution Attainment Target
by 5%.
HOPE YOUTH SUMMER WORK PROGRAMME,
BETHEL PRIMARY SCHOOL
June 2019
HOPE YOUTH SUMMER WORK PROGRAMME,
HOPEWELL BRANCH LIBRARY
August 2020
Seeking to obtain the position of WFM Analyst where I would be employed to manage and monitor agent
performance using CMS to achieve optimal response
for customers calls. I also wish to manage call center reports utilizing Avaya ACD & CMS, and ensure
accuracy and distribution compliance within the
organization.
Observation
Decision making
Communication
Multi-tasking
English Language (III)
Social Studies (III) Electronic Document
Preparation
Management (II)
Office Administration (III)
Computer Repairs Level (II) pending
CARIBBEAN EXAMINATION COUNCIL
RUSEA’S HIGH
June 2019
Ability to explain technical issues.
Strong analytical and problem-solving
skills.
Proficient with MasterMind.
Proficiency in quickly learning an array of
computer hardware and software.
Key responsibilities:
Identifies, investigates, and resolves customers problems with computer software
Consults with users to determine steps and procedures taken to identify and resolve the problem
Collaborates with other staff to research and resolve problems Arranges service by software or hardware vendors to repair or replace defective products
Key responsibilities:
Updated school’s records with chronological and alphabetical filing.
Teachers’ Aide – Facilitated students in the absence of class teacher; mark assigned texts; developed rapport with students, instilling the importance of discipline.
Key responsibilities:
Aided customers in navigating Microsoft Office Suite Ensured desktop computers were accessible to the public at the start of the day and powering the down at the close of business.
Contact this candidate