KEVAHN Technical POWELL Support

Agent

Soft Skill

Hard Skill

My Contact

Education Background

About Me

Achievements

Professional Experience

adyf2x@r.postjobfree.com

876-***-****

Main Street Hopewell, Hanover

2022

Teleperformance Technical Support

Agent 2022 – Present

Surpassed the Issue

Resolution Attainment Target

by 5%.

HOPE YOUTH SUMMER WORK PROGRAMME,

BETHEL PRIMARY SCHOOL

June 2019

HOPE YOUTH SUMMER WORK PROGRAMME,

HOPEWELL BRANCH LIBRARY

August 2020

Seeking to obtain the position of WFM Analyst where I would be employed to manage and monitor agent

performance using CMS to achieve optimal response

for customers calls. I also wish to manage call center reports utilizing Avaya ACD & CMS, and ensure

accuracy and distribution compliance within the

organization.

Observation

Decision making

Communication

Multi-tasking

English Language (III)

Social Studies (III) Electronic Document

Preparation

Management (II)

Office Administration (III)

Computer Repairs Level (II) pending

CARIBBEAN EXAMINATION COUNCIL

RUSEA’S HIGH

June 2019

Ability to explain technical issues.

Strong analytical and problem-solving

skills.

Proficient with MasterMind.

Proficiency in quickly learning an array of

computer hardware and software.

Key responsibilities:

Identifies, investigates, and resolves customers problems with computer software

Consults with users to determine steps and procedures taken to identify and resolve the problem

Collaborates with other staff to research and resolve problems Arranges service by software or hardware vendors to repair or replace defective products

Key responsibilities:

Updated school’s records with chronological and alphabetical filing.

Teachers’ Aide – Facilitated students in the absence of class teacher; mark assigned texts; developed rapport with students, instilling the importance of discipline.

Key responsibilities:

Aided customers in navigating Microsoft Office Suite Ensured desktop computers were accessible to the public at the start of the day and powering the down at the close of business.

Contact this candidate