Customer Service Entry Level
Resume:
Shanika Clay
Redford Michigan
************@***.***
Objective: To obtain an opportunity that will allow me to utilize my skills, experience and education in order to provide exceptional customer service and company growth
Education:
Baker College – Allen Park, MI September 2013-June 2015
Experience:
Detroit Manufaturing -Detroit MI January 2015-Present
Assembler/Temp. Team Leader
Maintain, control, and operate machines and equipment that are used in the manufacturing of smaller production equipment and other utility products
Ensure a good combination of materials
Arrange machine at the beginning of work procedures to ensure that everything is in order.
Test the machine before main work begins to be sure that it’s in good condition for production.
Clean up machine parts after every work procedure.
Set all machine operation information such as speed, size and shape into machine before it begins running.
Insert all production materials in the various parts of the machine where they are supposed to be to enhance production output.
Strictly adhere to client job specification and ensure good quality work.
Ensure timely preparation and availability of all production materials to avoid shortage during production.
Report to supervisor(s) regularly, keeping them updated on production activities and progress.
Inspect parts for quality assura-nce; report discrepancies to management
Utilize various types of screws, nuts and bolts needed to assemble vehicles
Train and supervise new and current employees on company policies and procedures
Load appropriate parts on to assembly line to assure that the line is ran smoothly
Master Maintenance- Detroit, MI March 2012- March 2013
Janitor
Cleaned office suites to maintain client’s expectations and the wellness of the company
Maintained/Cleaned bathrooms which included stocking/re-stocking and wiping glass
Collected data to order materials for inventory
ZSI Inc. – Canton, MI August-2006 to January-2009
Packager
Tended to machines that preformed packaging functions such as filling, marking, labeling, banding, tying, and packing
Started machines to begin working and observed operations to detect malfunctions of the machines
Made minor adjustments and repairs such as opening valves, changing and cutting dies, setting guides, and clearing away damaged product containers.
Inspected/filled containers to ensure that the packages were done according to specifications.
Sent packaged products through Federal Express or United States Postal Service to various companies throughout the US.
Certifications/Skills & Qualifications:
Excellent organizational skills, proficient computer skills and ability to multi-task.
Professional phone etiquette and proven record of exceptional customer service skills
Demonstrated knowledge of grammar, spelling, and punctuation
Entry Level planning and organizational skills
Ability to work independently
3 years plus cash handling, 1-year retail supervisor experience
Proficient- Microsoft Office (Word, PowerPoint, Outlook)
Personal and professional integrity
Strong demonstrated analytical, interpersonal, and phone etiquette skills
Effective and proficient administrative skills
Above average energy level; good written and communication skills
Liberty tax services- Detroit
Tax preparation October 2015-Present
Setting Appointments
Prepare the tax return calling clients
Contact this candidate