General Manager Project Management
Resume:
Bouapasak
Tic
Khouvongsvanh
Contact
Orlando, FL 32819
**************@*****.***
Profile Summary
Experienced General Manager with a demonstrated 8 years of progressive leadership experience building highly engaged teams. Dependable and organized individual with a proven track record in collaborative problem solving, and conflict resolution. Highly skilled at employee hiring & onboarding, performance management process, training, development, and building engaged teams to deliver maximum results and consistency.
Skills
Budgeting/P&L Management and Analyzing
Sales and Labor forecasting
Customer Focus
Training and Development
Inventory management
Project Management
Excellent experience implementing a variety of corporate programs, including those that must comply with corporate, state, or federal agency guidelines.
Education
Purdue University
Experience
General Manager Orlando, FL
UNO Chicago Grill • November 2014- Current
Accountable for directing, maintaining, and administering Food and Beverage service operations to ensure profitability, quality standards and guest satisfaction in high volume units netting 5.5M and above.
Recruited, trained, and led staff of 90+ employees.
Anticipate our guests needs and respond promptly
Successfully trained and developed 6 Managers in our Training and Development Restaurant.
Planned and executed all aspects of catering operations including booking events up to 500K, selecting and costing menus, preparation, and breakdown of events, training all catering staff up to 100 people.
Successfully monitored and maintained all financial responsibilities such as weekly inventory accuracy, Food cost budget of $65k and Beverage cost $17k, cash reconciliation, scheduling, and payroll responsibilities
Maintained expenses below budget through accurate planning, waste reduction, purchasing, and cost-effective operating procedures. Maintained a consistent 19% beverage cost under the company average of 21%.
Advance skills in UltiPro, Teamworx, Hotschedules, Schoox, Crunchtime, Positouch, and all Microsoft office applications.
Manager, Orlando, FL
Darden Restaurants • January 2003 – October 2014
Recruited, hired, trained, supervised, scheduled, and motivated staff
Improved productivity and moral by teaching systems for accountability and by instituting effective training programs.
Successfully increased sales through quality food, exceptional service, and family value.
Maintained expenses below budget through accurate planning, waste reduction, purchasing, and
Leadership
Lead and participated in annual fund raising and volunteering for Autism speaks walks throughout the Orlando area 2010-2019.
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