Customer Service High School

AL

ANDERSON LUBIN

*********@*****.*** 786-***-**** Miami, FL 33168

Energetic Bellman manages guest luggage and responds to requests in high-volume hospitality environments. Organized and professional with commitment to service and guest satisfaction. Escorts guests to rooms and proactively provides updated information on amenities and upcoming events. Guest Services

Room Deliveries

Message Delivery

Suitcase Storage

Luggage Loading and Delivery

Basic Housekeeping Duties

Guest Errands

Relationship Building

People Skills

Customer Service

Friendly, Positive Attitude

JW Marriott Miami, FL

Bell Person

10/2022 - 03/2023

I carry luggage for the guests as they come to or leave the hotel I also attend the main entrance door and welcome/farewell guests, arrange and manage transfers, help guests with directions and perform as the first and last impression for them.

Greeted visitors pleasantly upon arrival and offered immediate assistance. Responded to guest concerns and requests and quickly handled issues. Delivered newspapers, mail, faxes, messages and check-out invoices to guest rooms.

Greeted guests coming in and held doors open for people entering building.

Delivered packages, messages and other items to guest rooms. Boucher Brothers FL

Beach Attendant

05/2021 - 01/2022

Collected and stored umbrella and beach equipment at end of day. Assisted members by setting up beach chairs and umbrellas on beach. Gathered trash and garbage off beach to dispose of in proper containers. Patrolled beach to monitor guest activities and enforce rules and regulations.

Miami Central Senior High School Miami, FL

High school diploma

04/2023

English - Fluent

Haitian Creole - Fluent

Summary

Skills

Experience

Education and Training

Languages

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