Nursing Home Customer Service
Resume:
Beatrice Guzman
**** ******, ** ****, ***** *****
Mobile: 915-***-****
adyf1f@r.postjobfree.com
Summary
Self-motivated bilingual individual with a deep understanding of marketing nursing home and elderly care services; experienced in relationship management and fostering business development; able to work with a diverse group of individuals.
Education
University of Texas Nursing School. El Paso, Texas. 1983 – Phlebotomy Course
El Paso Community College. El Paso, Texas. 1974 - 1975 – Core Courses
Bel Air High School. El Paso, Texas. 1973 Graduate.
Employment History.
2022-2022
Lumina homecare
Pediatric home coordinator
Responsible for coordinating care for two year old pediatric dialysis patient
2017-2021
Nurses care
Manager and human resource director
responsible for agency operations, employees payroll doctor retention, and the preparation for state inspection
2015- 2016
Pebble Creek Nursing Center
Marketing-Secure and Maintain relationships through Marketing with doctors and other key people .
2006 – 2015
Regent Care Center Director of Marketing and Admissions
Secure and maintain relationships through marketing with key people such as doctors, social workers, discharge planners, various insurance representatives and case management resulting in high volume referrals positively impacting MRA and managed care census. Knowledgeable in multiple insurance plan benefits and requirements. Work-up admissions and authorizations and supervise admissions coordinator to ensure all required documents are completed and signed. Organize and plan margarita mixers, luncheons and incentives for referral sources. Maintain high moral by example, work closely with corporate representatives to reach goals. Credited for bringing five doctors and two physiatrists to facility throughout the years.
2001 – 2006
TriCore Reference Laboratories Director of Marketing and Nursing Home
Responsible for thirteen nursing homes in El Paso, six in Las Cruces, two in Santa Fe, fifteen in Albuquerque and seven in Denver. Responsible for nursing home program to track and monitor monthly, daily and weekly draws. Implemented nursing home program at all facilities and trained employees. Secured and maintained accounts, developed rapport with doctors, hospital representatives and over fifty employees. Ensured best customer service to clients and patients.
2000 – 2001
University Hospital Lead Phlebotomist in El Paso
Responsible for all nursing home draws and PKU testing for newborns and critical care STAT draws. Assisted in marketing and setting up new accounts, maintaining all client accounts and customer relations. In charge of nursing home program.
1982 – 2000
Medical Laboratories Inc. Lead Phlebotomist
Responsible for obtaining blood samples from all age groups and difficult blood draws at doctor’s offices. Organized health fairs for over 500 participants at schools, job sites, hospitals and various agencies. Assisted in retaining clients, customer relations, processing lab specimens and maintaining records. Designed nursing home program. Responsible for various agency drug screenings and STAT nursing home draws. Responsible for marketing to secure and maintain doctors and employers needing phlebotomy services.
1974 – 1980
Ysleta Independent School District Teacher’s Assistant / Substitute Teacher
Worked with special needs students. Assisted teacher in lessons to meet student needs.
Professional References
Christine Hernandez, MD Tony Rojero
Wellmed Wellmed 915-***-**** Physician Business Manage
3801 C Constitution Drive Ste 100 El Paso, Texas 79922
Beverly Pellegrino Daniel Jones
Irene Ahumada
The District
Associate Superintendent Of Elementary Schools
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