TAMMARA CLARK

adyf1c@r.postjobfree.com 706-***-**** Augusta, GA 30909

Summary

Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills

Microsoft Office

De-escalation Techniques

Customer Service

Translation and Interpretation Services

Understanding Customer Needs

Issue and Complaint Resolution

Building Customer Trust and Loyalty

Call Documentation

Inbound and Outbound Calling

Experience

Sitel Augusta, Ga.

Customer Service Representative

11/2021 - Current

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Demonstrated excellent communication skills in resolving product and consumer complaints.

Answered inbound calls, chats and emails to facilitate customer service.

Education and Training

Strayer University Washington, DC

Master of Science in Management Information Systems

Expected in 09/2024

Stevens-Henager College Utah, USA

Bachelor of Science in Computer Science, Networking and Information Systems

2017

Certifications

CompTIA A+ce

Cisco CCNA