Customer Service Operations Manager
Resume:
BRIAN STRAUCH
GENERAL & OPERATIONS MANAGER QUEEN CREEK, UNITED STATES 623-***-****
DETAILS
Queen Creek
United States
********@***.***
SKILLS
Project Management
Creative Problem Solving
Critical Thinking
Active Listening
Critical thinking and problem
solving
Fast Learner
Ability to Multitask
Highly Organized
Conflict Resolution
Hard Working
Interpersonal Skills
Leadership and Teamwork
Effective Time Management
Decision Making
Computer Skills
Ability to Work Under Pressure
Ability to Work in a Team
Time Management
Problem Solving
Teamwork
Leadership Skills
Communication
Leadership
Microsoft Office
Customer Service
PROFILE
• Experienced and effective Manager bringing forth valuable industry experience and a passion for management. Adept at handling team management, inventory control, workflow support, safety management and administrative tasks. Well-versed in Workday, MercuryGate & Decartes TMS, Office 365, Google, Oracle Cloud, ExpenseWire, Trilogie and Concur.
EMPLOYMENT HISTORY
Operations Manager at Ferguson Fire & Fabrication, Phoenix, Arizona September 2008 — February 2023
• Successfully helped led regional branch operations of a industry leading life safety organization across Arizona, Southern California, Nevada and New Mexico.
• Effectively directed and oversaw a remote team of 12 branch managers,
• Reviewed financial reports each day and investigated variances with accounting team to keep records accurate.
• Spearheaded implementation of numerous corporate initiatives including ISO 9001:2008, safety, logistics software, inventory control, and data analytic tools. Territory Branch Manager at Ferguson Fire & Fabrication, Phoenix, AZ August 2006 — September 2008
• Managed 5 fabrication locations (Kingman, AZ - Phoenix, AZ - Albuquerque, NM - Las Vegas, NV - & Corona, CA) including scheduling and budget.
• Monitored production output, supervised staff, and ensure that fabrication met customer specifications and quality expectations.
• Responsibilities included overseeing inventory, logistical support, purchasing controls and increasing the efficiency of operations and scheduling production.
• In collaboration with the National Fabrication Manager, helped draft and implement real labor rates for our fabrication shops across the United States. Branch Manager at Ferguson Fire & Fabrication, Commerce City, CO & Tempe, AZ September 2001 — August 2006
• Successfully lead a team of 30+ direct reports.
• Multiple million dollar monthly sales award winner.
• Conducted regular coaching/mentoring sessions with all branch staff to create a strong team environment and develop competent employees who can grow with the company.
• Maximize profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer. EDUCATION
Bachelor's degree - business administration and management, San Jose State University, San Jose, CA
October 1986 — December 1991
REFERENCES
References available upon request
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