Project Manager Compliance Specialist

Charlotte, NC *****

Tel: 980-***-****

**********@*****.***

EXPERIENCE:

·Detail-oriented, highly motivated, analytical senior compliance specialist experience with implementation of policies and procedures, analyzing data, testing, auditing, and knowledge of federal and state regulatory laws

·Knowledgeable in financial services industry with proven track record of strengthening financial operations

·Account management experience in fast-paced enterprise environments

·Outstanding process facilitation, project management, and implementing process improvement

·Ability to work in partnership with various groups and work independently making good judgement and decisions

·Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications and word processing, spreadsheets, databases

Availability to Start: 2 weeks

Location: Charlotte NC

WORK EXPERIENCE:

Wells Fargo (Randstad) June 2022 – May-2023

Senior Compliance Specialist

Oversee and monitored processes and controls of risk-based compliance programs are in standard with state and federal laws

Conducted UAT testing on compliance activities to validate risk programs effectiveness and make documentations of any deficiencies

Identified risk issues and provided recommendations to mitigate risk

Audited policy and procedures to ensure requirements for the bank meet regulatory laws

Build and maintained effective relationships with various teams

Provided guidance and directions to less experience team members

Wells Fargo (Strategic Staffing Services) April 2020 – April 2022

Senior Compliance Specialist

Developed strategy planning for DPG and Small Business to manage risk of products and channels

Report findings and identified root cause

Created processes and drafted policies and procedures regarding bank requirements

Managed special projects and established timeliness to ensure successful delivery

Partner and consulted with peers and managers to resolve issues and achieve goals

Assurance Financial Mortgage March 2018 –Sept 2020

Compliance Coordinator

Researched new regulatory laws and implemented policies and procedures

Developed and executed strategies to better manage and report risk exposures and compliance gaps

Analyzed data to identify risk and developed corrective actions plans and managed regulatory change

Interacted with team to support risk oversight and monitoring

Reviewed mortgage files for compliance with federal and state regulations

Prepared weekly, monthly, quarterly reports to meet ongoing business needs

Ernest and Young (Synergy Legal) Mar 2019 – Jan 2022

Project Coordinator

Maintain and assist in development and management database servicing

Analyze and present clients with feedback on various stakeholder's project status

Presented stakeholders with support for their business development processes by researching and responding to customers meeting regulatory requirements

Adapted and followed project schedules and deadlines

Identify issues with projects and find ways for project to run smooth with no delays

Schedule and coordinate meetings with internal and external clients

Create and document process flows with MS Visio to outline an application feature lifecycle

Utilize Microsoft Project to assist project manager in developing a schedule, assigning, resources to tasks, and track project progress

Wells Fargo April 2015-Sept 2017

Loan Verification Analyst II

Reviewing, validating, identifying, assembling, creating, executing loan documentation for foreclosure proceedings

Following current company procedures while making sure that state specific requirements are satisfied

Preparing complex and lengthy format legal document while ensuring the internal process is followed

Reading, interpreting and researching correspondences or legal documents such as summons, subpoena, liens, deeds of trusts, promissory notes, assignments and endorsements

Analyzing borrower information such as collateral documents, mortgages, assignment to determine the default

Manually calculating judgment figures and identifying training opportunities

Managing and prioritizing daily assignments meeting deadlines in a fast-past pace environment

Evaluating the adequacy and effectiveness of policies and procedures to mitigate regulatory risks

Supporting projects to mitigate risks of files not being in compliance with regulations

Exceeding the quality score of 90% monthly to comply with bank regulations

Completing rushed request within an acceptable timeline in compliance with scheduled court hearings

Provide training to new team members on various state procedures

Strong analytical skills with high attention to detail and accuracy

Implements and communicates practices and procedures for SOP's, and compliance with policy and ensuring proper audits and procedures are in place

Bank of America Jun 2012 – Sept 2015

Customer Relationship Manager II

Serve as a single point of contact to mortgagors that have loans that are delinquent or at high risk for delinquency through my assigned account workflow queue

Assist borrowers to find solutions to maintain homeownership, including Government programs (HAMP), proprietary loan modifications, repayment plan, short sale, deed in lieu, etc.

Manage relationships within various default departments such as foreclosure, bankruptcy, collections, REO, etc. in an effort to communicate all default statuses to the borrower

Auditing modification packages, by ensuring all documents are accurate, legible, and complete for Loan modification review

EDUCATION:

Central Piedmont Community College Aug 2007-Dec 2007

Office Information System Specialist Certificate

Real Estate Broker License

Lashunna Heath

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