SHAMA KASHYAP

PROFESSIONAL SUMMARY

A Professional having 17 years of experience in Customer service and Operations in Insurance sector. Having expertise and exposure in customer service and operations, Audit and compliance, Risk Management, Underwriting and Team management.

WORK HISTORY

Senior Manager, Nov 01, 2006 - May 04, 2023

ICICI Prudential Life Insurance Co Ltd. - Jalandhar, India

Ensured proper control, co-ordination and supervision to achieve set standards.

Managed Renewal collection and persistency scores.

Generated of New Business Leads through Customer interaction.

Monitored Internal and External customer’s queries, requests and complaints.

Handled Zone MIS.

Touchpoint for Claims settlement and Grievance Management.

Handled Audit for zone.

Complied with regulatory guidelines and requirements. Customer Service Representative, Jan 01, 2005 – Oct 31, 2006 GE Countrywide - Jalandhar, India

Responsible for File processing and Final disbursement of personal loans.

Prepared Credit Approval Memo.

Handled the Field Credit Investigating agency’s queries.

Overall reporting of MIS to regional office on daily basis.

Handled Branch Operations, Customer Service and Taking care of all Audit parameters.

EDUCATION

Master of Business Administration, Marketing and Finance CT Institute of Management - Jalandhar, India

Bachelor of Business Administration

HMV College – Jalandhar, India

CONTACT

Address: Calgary AB

Phone: +1-672-***-****

Email: adyf0s@r.postjobfree.com

SKILLS

Customer Service

Branch Operations Management

Auditing and Process

implementation

Compliance Management.

Efficient in conducting training

sessions and workshops.

Risk Evaluation and Underwriting